Customer policies · version 2026-08-07
Clear terms before you commit.
These policies apply to orders placed through TAPDX Tags, and the ones that matter to your order are shown again at checkout or when you accept a quote. Pick the one you need.
Cancellations & returns
When an order can be cancelled or returned
Cancelling an order, changing your mind, sending something back, and what happens when a tag arrives faulty or wrong.
Read it→Delivery & shipping
How your order reaches you
What delivery costs, when free delivery applies, how long it takes, and what happens if a parcel goes missing or nobody is there.
Read it→Payment, pricing & Store Credit
How you pay, and how value comes back
How you pay, what counts as paid, how Store Credit works, and why credit you paid for yourself never runs out.
Read it→Terms of sale
The terms you buy on
The framework every TAPDX order sits on: the four ways to buy, what counts as paid, who is responsible for what, and which rights the law gives you whatever this says.
Read it→Using this website
The terms you use this website on
Using the site rather than buying from it: what you may do with what is here, what belongs to TAPDX, how your account works, what happens to a review or photograph you send us, and what the site does and does not promise.
Read it→Pre-orders
Paying now for a tag from a future batch
Paying now for tags from a batch that has not been made yet: what your payment holds, the date we commit to, and what happens if that date moves.
Read it→Custom & bulk orders
Custom designs and larger orders
How a custom design goes from a request to a quote to tags being made, how buying more of a catalogue product works, and why the tags and the delivery are paid for at two different moments.
Read it→The What Happens Next Kit
The What Happens Next Kit Licence
What buying the kit lets you do with it, what stays TAPDX's, and what happens if it is shared or resold.
Read it→Rewards, referrals & promotions
How rewards, referrals and promotional benefits work
Referrals, thank-yous for reviews and promotional offers: how a benefit is earned, how long it lasts, and when it can be taken back.
Read it→Privacy
Privacy Policy and POPIA Notice
What TAPDX holds about you, why, who else can see it, how long it is kept, and the rights POPIA gives you over it.
Read it→Cookies & website tracking
What the website remembers, and why
What this website stores on your device, what it counts about a visit, and what saying no actually turns off.
Read it→Your consumer rights
Nothing here waives your statutory rights
The short one that outranks all the others: nothing TAPDX writes can take away a right South African law gives you.
Read it→Third-party platforms & trademarks
Independent TAPDX products
A TAPDX Tag opens whatever destination you choose, including other companies' services. This says what that does and does not mean, and who is responsible when an outside service changes.
Read it→Partner documents · version 8 November 2026
For partners
The documents for event partners, B2B channel partners and businesses that introduce other businesses to TAPDX. Each partner's own particulars, such as prices quoted and dates, are filled in with you in your own schedule; everything else is here in full.
Event partners
Event Partner Terms and Conditions
The agreement for bringing TAPDX to the events you run: orders, payment, what each side does, and how earnings and reports work.
Read it→Event partners
Event Partner Sales, Cancellation and Returns Policy
Ordering tags for an event, when payment is due, what happens if the event changes, and how a genuine fault is put right.
Read it→Event partners
Event Partner Privacy and Data Protection Policy
What TAPDX and an event partner each hold about attendees, exhibitors and sponsors, who may see it, and how long it is kept.
Read it→B2B channel partners
B2B Channel Partner Terms and Conditions
The agreement for buying TAPDX tags in bulk for your business or to resell, the partner price, and introducing other businesses.
Read it→B2B channel partners
B2B Channel Partner Sales, Cancellation and Returns Policy
Bulk and custom orders made to order: quotations, payment before production, no change-of-mind returns, and genuine faults.
Read it→B2B channel partners
B2B Channel Partner Privacy and Data Protection Policy
What TAPDX holds about a channel partner and its customers, the documents asked for and why, who sees them, and for how long.
Read it→Refer & Earn
B2B Referral and Introduction Agreement
Introducing a business to TAPDX: which orders qualify, the 60-day window, when earnings are paid, and when they are adjusted.
Read it→Event partners
Event Activation, Pre-production and Change Control Schedule
The schedule agreed for one event: what is included, tag orders and approvals, dates, changes, and who does what.
Read it→All partners
Partner Integrity, Conduct and Business Protection Policy
How every partner works with TAPDX honestly: authority, commission and its limits, after a partnership ends, confidentiality, and what happens on misconduct.
Read it→Need setup or troubleshooting help? Visit TAPDX Tags Support. Questions before accepting? Email iconic.connex25@gmail.com.