Customer policies · version 2026-08-07
Clear terms before you commit.
These policies apply to orders placed through TAPDX Tags, and the ones that matter to your order are shown again at checkout or when you accept a quote. Pick the one you need.
Cancellations & returns
When an order can be cancelled or returned
Cancelling an order, changing your mind, sending something back, and what happens when a tag arrives faulty or wrong.
Read it→Delivery & shipping
How your order reaches you
What delivery costs, when free delivery applies, how long it takes, and what happens if a parcel goes missing or nobody is there.
Read it→Payment, pricing & Store Credit
How you pay, and how value comes back
How you pay, what counts as paid, how Store Credit works, and why credit you paid for yourself never runs out.
Read it→Terms of sale
The terms you buy on
The framework every TAPDX order sits on: the four ways to buy, what counts as paid, who is responsible for what, and which rights the law gives you whatever this says.
Read it→Using this website
The terms you use this website on
Using the site rather than buying from it: what you may do with what is here, what belongs to TAPDX, how your account works, what happens to a review or photograph you send us, and what the site does and does not promise.
Read it→Pre-orders
Paying now for a tag from a future batch
Paying now for tags from a batch that has not been made yet: what your payment holds, the date we commit to, and what happens if that date moves.
Read it→Custom & bulk orders
Custom designs and larger orders
How a custom design goes from a request to a quote to tags being made, how buying more of a catalogue product works, and why the tags and the delivery are paid for at two different moments.
Read it→Rewards, referrals & promotions
How rewards, referrals and promotional benefits work
Referrals, thank-yous for reviews and promotional offers: how a benefit is earned, how long it lasts, and when it can be taken back.
Read it→Privacy
Privacy Policy and POPIA Notice
What TAPDX holds about you, why, who else can see it, how long it is kept, and the rights POPIA gives you over it.
Read it→Cookies & website tracking
What the website remembers, and what you choose
What this website stores on your device, what it counts about a visit, and what saying no actually turns off.
Read it→Your consumer rights
Nothing here waives your statutory rights
The short one that outranks all the others: nothing TAPDX writes can take away a right South African law gives you.
Read it→Third-party platforms & trademarks
Independent TAPDX products
A TAPDX Tag opens whatever destination you choose, including other companies' services. This says what that does and does not mean, and who is responsible when an outside service changes.
Read it→Need setup or troubleshooting help? Visit TAPDX Tags Support. Questions before accepting? Email hello@tapdxtags.com.