Paying now for a tag from a future batch

1. About this Policy

This Pre-Order Policy applies where TAPDX Tags offers a product for purchase before the relevant stock or production batch is ready for ordinary immediate fulfilment.

A pre-order allows a customer to secure an allocation from an upcoming TAPDX batch by paying for the product in advance. It is therefore different from a Ready-to-Order purchase, where the product is ordinarily available for fulfilment from existing stock.

This Policy explains how pre-orders work, when an allocation is secured, how pre-order pricing and timing are communicated, what happens while a batch is being prepared or produced, how changes are handled and what happens if TAPDX is ultimately unable to fulfil a paid pre-order.

This Policy should be read together with the TAPDX Terms of Sale, Payment, Pricing and Store Credit Policy, Cancellation and Returns Policy, Delivery and Shipping Policy and any specific terms displayed for the particular pre-order.

Nothing in this Policy removes a consumer right that applies by law.

2. Identifying a pre-order

Where a product is being sold as a pre-order, TAPDX will identify it as a pre-order before the customer completes payment.

A pre-order is a purchase of a product that is expected to become available from a future batch. The customer should therefore not understand a pre-order product to mean that the relevant unit is already physically available for immediate dispatch.

The applicable product information may also explain whether the batch is still being built, has entered production or has reached another stage in the fulfilment process.

3. A pre-order is not a waitlist

Joining a waitlist, requesting notification or expressing interest in a future product does not create a paid pre-order.

A pre-order is created only when the customer completes the applicable pre-order purchasing process and the required payment successfully completes.

A person on a waitlist does not acquire a paid allocation merely because they joined the waitlist first, opened an invitation, visited the product page or began checkout.

Where TAPDX invites waitlisted customers to pre-order, the invitation provides an opportunity to purchase. It does not itself create an order or charge the customer.

4. Full payment secures the allocation

Unless TAPDX expressly states otherwise for a particular offer, successful full payment secures the customer's unit or units from the applicable pre-order allocation.

Starting checkout does not reserve an allocation indefinitely.

An unsuccessful, abandoned, declined or incomplete payment does not create a paid pre-order.

Where Store Credit or promotional value is used as part of the transaction, the order becomes a paid pre-order only when the overall applicable payment process successfully completes in accordance with the Payment, Pricing and Store Credit Policy.

5. Pre-order allocation is limited

TAPDX may make only a defined number of units available for pre-order from a particular batch.

The number available for pre-order does not have to equal the total quantity TAPDX intends to manufacture or procure.

TAPDX may retain some of the future batch for other legitimate business purposes, including Ready-to-Order inventory, replacements, quality-control contingencies or other stock requirements.

Once the available pre-order allocation has been secured by paid customers, TAPDX may stop accepting further pre-orders even if the overall production batch is larger.

6. TAPDX will not intentionally oversell the allocation

A customer who successfully pays for a pre-order should receive an allocation within the quantity TAPDX made available for paid pre-orders.

TAPDX's purchasing process is designed to prevent the same available allocation from being sold to more than one customer.

Where two or more customers attempt to purchase the final available allocation at substantially the same time, successful payment and allocation must still fall within the quantity available for that batch.

A checkout attempt that cannot obtain the required allocation should not create a paid pre-order for units that are no longer available.

7. Pre-order stock and physical stock are different

A paid pre-order represents a commitment against a future batch. It does not mean that the same quantity already exists as physical stock on the shelf.

For that reason, pre-order allocations are treated separately from Ready-to-Order physical stock until the relevant goods are actually received and allocated.

TAPDX will not represent future pre-order inventory as though it were physical stock already available for immediate dispatch.

When the batch is received, paid pre-order commitments must be taken into account before the same units are made available for ordinary sale.

8. Pre-order pricing

The price applicable to a pre-order is the price properly presented and applied to that customer at the time the pre-order transaction is completed.

TAPDX may choose to offer a saving or other promotional benefit for a particular pre-order batch.

There is no permanent or universal pre-order discount.

A pre-order saving may therefore differ between products, batches or campaigns, and TAPDX may offer a future pre-order without a discount if that is the applicable commercial offer.

The applicable saving, where one exists, must be determined through the TAPDX pricing process and not by an amount supplied or altered by the customer's browser.

9. Later price changes do not rewrite a paid pre-order

Once a customer has successfully paid for a pre-order at the applicable price, a later change to the ordinary retail price, pre-order price or promotional saving does not rewrite the customer's completed transaction.

A customer who secured an earlier valid pre-order price keeps the financial terms applicable to that transaction.

Likewise, a later lower price or larger promotional saving does not automatically create a discount on an earlier completed pre-order.

The transaction history remains based on what the customer actually agreed to and paid.

10. Expected dispatch information

Because a pre-order relates to goods that are not yet ready for ordinary immediate fulfilment, TAPDX will provide meaningful information about when the customer can expect the order to reach the dispatch stage.

Where a batch is still being built, TAPDX may describe the expected dispatch timing relative to the point at which the batch is confirmed or placed into production.

For example, an applicable pre-order may state that dispatch is expected approximately a stated number of weeks after the batch is confirmed.

That relative estimate does not, by itself, replace the latest dispatch date described below.

11. Latest dispatch date

For new pre-orders operating under the current TAPDX pre-order process, the customer must be given a latest dispatch date before payment.

The latest dispatch date is the outer date by which TAPDX commits to dispatching the pre-order under the terms presented to that customer, subject to any later change lawfully agreed or dealt with in accordance with this Policy.

TAPDX will not rely solely on wording such as approximately three to four weeks after the batch is confirmed without also giving the customer the applicable latest dispatch date where the current pre-order process requires one.

This allows the customer to understand both when TAPDX presently expects the product to be dispatched, and the latest date TAPDX has committed to for dispatch.

These are different pieces of information and should not be treated as though they mean the same thing.

12. Expected dispatch date range after the batch is confirmed

Once sufficient production information is available, TAPDX may provide a more specific expected dispatch date range.

For example, the customer may be told that dispatch is expected between two stated dates while also keeping the separately stated latest dispatch date.

The expected dispatch date range represents TAPDX's current operational expectation.

The latest dispatch date remains the outer dispatch commitment applicable to the pre-order unless it is lawfully changed or another applicable legal outcome arises.

13. The timing promise is preserved with the order

The timing information applicable when the customer completes a paid pre-order forms part of the transaction history.

TAPDX will not silently replace the timing promise originally given to the customer simply because a later estimate or date is entered into the system.

Where timing information changes, the earlier information should remain traceable as part of the order or batch history.

This protects both the customer and TAPDX by keeping a record of what was actually communicated at each stage.

14. Existing historical pre-orders

A later improvement to TAPDX's pre-order process does not create a promise that was never made.

Where an older pre-order was entered into before TAPDX introduced a particular timing field or commitment, TAPDX will preserve the terms and information genuinely applicable to that transaction rather than inventing a date afterwards and recording it as though the customer had originally been promised that date.

This does not remove any legal right the customer may independently have in relation to the actual transaction.

15. Changes to expected timing

Production and supply timing can change.

If TAPDX receives information that materially changes the expected timing of a paid pre-order, TAPDX may update the current expected dispatch information.

A later update must not silently erase the earlier timing information.

Where the timing change materially affects paid customers, TAPDX will communicate the change through the applicable customer-update process.

Updating a timing estimate does not automatically extinguish any right that may arise if TAPDX fails to perform within the agreed period or another period required by law.

16. Pre-order customer updates

TAPDX recognises that customers who have paid in advance are waiting for goods that have not yet been delivered.

TAPDX may therefore provide customer updates at meaningful milestones in the pre-order journey rather than generating unnecessary messages about every internal operational step.

The current customer-update model is intended to communicate material developments such as when the customer's tags are being made, when the relevant stock has reached TAPDX and when an expected timing commitment materially changes.

The exact wording and delivery method may develop, but TAPDX will not deliberately describe an internal production event as though the customer's product has already been dispatched or delivered.

17. Internal batch decisions do not automatically become customer promises

TAPDX may use internal information to decide whether, when and how much stock to procure or manufacture.

This may include matters such as supplier minimum quantities, planned batch quantity, supplier cost, internal funding requirements, inventory strategy and other commercial information.

These internal planning figures are not automatically customer-facing terms.

For example, TAPDX is not required to disclose its supplier minimum order quantity or internal funding target merely because those figures influence a batch decision.

The customer's rights arise from the actual customer-facing pre-order terms, the completed transaction and applicable law.

18. Reaching an internal batch target does not automatically place a supplier order

A particular number of paid pre-orders, waitlist registrations or expressions of interest may inform TAPDX's internal procurement decision.

They do not automatically instruct a supplier, create a manufacturing commitment or cause a batch to be placed without TAPDX's deliberate business action.

This allows TAPDX to assess the real commercial and operational position before committing to production.

Once TAPDX does make a genuine supplier or production commitment, that later event forms part of the fulfilment history but does not rewrite the customer's original pre-order terms.

19. Stopping new pre-orders

TAPDX may stop accepting new pre-orders for a batch at any time.

This may happen because the available pre-order allocation has been secured, TAPDX has sufficient demand, supplier or production circumstances change, TAPDX wishes to limit further exposure, the batch is moving into another stage, or TAPDX makes another legitimate commercial decision.

Stopping new pre-orders does not automatically cancel pre-orders that customers have already successfully paid for.

Paid customer commitments remain in place unless they are separately cancelled or otherwise resolved under the applicable terms and law.

20. A paid pre-order cannot simply be switched off

Once customers have paid for units in a pre-order batch, TAPDX will not treat those customer commitments as though they disappear merely because TAPDX disables the public ability to place new pre-orders.

Stopping sales and cancelling existing paid orders are different actions.

A paid pre-order must continue through fulfilment or be separately dealt with under the applicable cancellation, non-performance or refund process.

This protects the distinction between controlling future sales and dealing with money already received from customers.

21. Allocation priority when goods are received

Paid pre-order commitments must be taken into account when a production batch is received.

TAPDX will not knowingly treat units that have already been committed to paid pre-order customers as freely available Ready-to-Order inventory.

Where available goods are insufficient to satisfy all paid pre-orders, allocation priority under the current TAPDX model is based on the order in which customers successfully secured and paid for their pre-orders.

A later customer does not move ahead of an earlier paid customer merely because the later customer purchased more units or spent more money.

Any genuine shortfall must be identified and dealt with rather than hidden by presenting committed units as unallocated stock.

22. Quality control and shortfalls

Receipt of a production batch does not necessarily mean that every unit received has passed the applicable TAPDX quality-control process.

Where a unit fails the applicable quality checks and cannot reasonably be supplied to a customer, TAPDX will take that shortfall into account when determining which paid pre-orders can be fulfilled.

TAPDX will not knowingly tell a customer that their product has successfully reached the fulfilment stage where the relevant unit did not pass the checks required before that stage.

Where a shortfall means that a paid pre-order cannot be fulfilled, the affected customer must be dealt with under the applicable non-fulfilment provisions of this Policy.

23. Delivery after the pre-order becomes ready

Once the customer's allocated product has completed the applicable production, receipt, quality and fulfilment steps, the order moves into the normal dispatch and delivery process.

Courier transit time is separate from the pre-order production or batch-building period.

A statement about when TAPDX expects to dispatch a pre-order therefore does not mean that the courier is guaranteed to deliver the parcel to the customer on that same date.

The TAPDX Delivery and Shipping Policy governs dispatch, courier transit, delivery addresses, tracking, courier delays and related delivery matters.

24. Pre-orders and Ready-to-Order products may follow separate checkout journeys

A pre-order and a Ready-to-Order product have materially different fulfilment timing.

TAPDX may therefore require pre-orders to be purchased separately from products that are available for ordinary immediate fulfilment.

Where the checkout prevents a mixed pre-order and Ready-to-Order transaction, the customer will need to complete the applicable purchases separately.

This separation prevents one transaction from creating contradictory promises about whether the products are ready for ordinary fulfilment or are waiting for a future batch.

25. Customer change of mind

A pre-order is a paid commitment to a future product allocation.

TAPDX does not provide an additional voluntary change-of-mind cancellation programme for pre-orders beyond the rights and cancellation treatment that apply under the TAPDX Cancellation and Returns Policy and applicable law.

A customer should therefore not place a pre-order on the assumption that it can automatically be cancelled for cash at any time before dispatch simply because the customer later changes their mind.

Where applicable law gives the customer a right to cancel an advance order or otherwise cancel the particular transaction, TAPDX will honour that right and may apply only a cancellation charge or other condition that the law permits in the circumstances.

The existence of a statutory right does not create a broader voluntary TAPDX cancellation programme beyond that right.

26. Store Credit and voluntary pre-order cancellations

Where TAPDX voluntarily agrees to cancel a paid pre-order in circumstances where a monetary refund is not required by law, TAPDX's ordinary voluntary financial resolution is Store Credit in accordance with the Payment, Pricing and Store Credit Policy.

Customer-paid value returned as Store Credit remains separate from promotional or reward credit.

Where promotional credit was used on the pre-order, that value is dealt with separately so that the customer receives the correct total value without creating duplicate credit.

This voluntary Store Credit model does not replace a monetary refund where applicable law specifically requires money to be returned.

27. If TAPDX cannot fulfil the pre-order

There may be circumstances in which TAPDX is ultimately unable to supply the product that was pre-ordered.

This may arise, for example, because the relevant goods become unavailable, the supplier cannot produce the required goods, the production batch fails materially, or another genuine circumstance makes fulfilment impossible.

Where TAPDX determines that it cannot fulfil a paid pre-order, TAPDX will stop treating that order as though ordinary fulfilment remains possible and will notify the affected customer.

Where applicable law requires the customer's payment to be refunded because TAPDX is unable to perform, TAPDX will provide the legally required monetary refund within the applicable period.

TAPDX will not use its ordinary voluntary Store Credit model to replace a monetary refund that the law requires in a non-performance situation.

28. Cancelling an entire batch

Cancelling a pre-order batch after customers have paid is materially different from merely stopping new pre-orders.

Before an existing paid batch is cancelled, TAPDX must identify the customers and customer-paid value affected by that decision.

Affected paid customers must be dealt with individually through the applicable cancellation and financial-resolution process.

The batch cannot simply disappear from the system while paid customer obligations remain unresolved.

TAPDX may keep the batch and order history after cancellation so that the original commitments, communications and subsequent financial outcomes remain traceable.

29. Paid customer value remains an obligation until fulfilment or proper resolution

Money received for a pre-order relates to goods TAPDX still has an obligation to supply or properly resolve.

TAPDX's internal financial and operational reporting may therefore distinguish outstanding paid pre-order commitments from sales for products that have already completed fulfilment.

This internal treatment does not change the amount the customer paid or create an additional customer benefit. Its purpose is to prevent outstanding pre-order obligations from becoming invisible merely because the cash has already been received.

30. Promotional pre-order benefits

TAPDX may offer a discount, referral benefit, promotional credit, delivery benefit, gift or other promotional advantage in connection with a pre-order.

Any such benefit is governed by the applicable offer and the TAPDX Rewards, Referral and Promotional Benefits Terms.

A promotional pre-order benefit does not become permanent merely because TAPDX offered it on a previous batch.

Future pre-order batches may have different prices, discounts or promotional structures.

31. Referrals connected to a pre-order

Where a pre-order is eligible for a referral programme, the applicable referral benefit is governed by the TAPDX Rewards, Referral and Promotional Benefits Terms.

A referral reward that depends on the referred customer's qualifying paid transaction does not become theirs merely because the referred customer opens a pre-order page or begins checkout.

Where the applicable referral terms require the qualifying order to remain valid, a later lawful reversal of the underlying pre-order may also affect an associated unspent promotional referral benefit.

This does not remove unrelated customer-paid Store Credit or other legitimate customer value.

32. Changes to the product before fulfilment

The customer is entitled to receive the product that was properly described and agreed for the pre-order, subject to any lawful or agreed change.

TAPDX will not use the fact that the product has not yet been manufactured or delivered as unrestricted permission to materially substitute a different product after the customer has paid.

Where a material product change becomes necessary, TAPDX will consider whether customer agreement, a different resolution or another step is required having regard to the nature of the change and any rights that apply by law.

Minor operational changes that do not materially alter the product promised to the customer do not necessarily create a new transaction.

33. Customer-specific information

Where a particular pre-order requires the customer to provide information needed for fulfilment, the customer is responsible for providing accurate information.

If a customer-caused delay prevents TAPDX from progressing the customer's order, that period may be relevant when assessing fulfilment timing.

TAPDX will not, however, attribute an unrelated production or supplier delay to the customer merely because customer information was also required at another stage.

Responsibility remains based on what actually caused the issue.

34. Failed payments do not count as paid demand

TAPDX may publicly or internally refer to the number of pre-orders secured for a batch.

Where the number represents paid pre-orders, it should reflect units genuinely secured through successful payment.

Failed payments, abandoned checkouts and unpaid order attempts should not be presented as though those customers have already purchased the batch.

Likewise, a person remaining on a waitlist after deciding not to purchase should not automatically be counted as a paid customer.

This protects both customer-facing accuracy and TAPDX's own demand decisions.

35. Historical transaction truth

A pre-order remains identifiable as a pre-order in the transaction history even if the relevant product later becomes available as Ready-to-Order stock.

A later change to the product's availability does not rewrite the nature of the customer's original purchase.

TAPDX may keep information showing matters such as the applicable batch, pre-order status at purchase, price, saving, timing information, successful payment, customer allocation, production progress, customer updates, dispatch and any later cancellation or financial resolution.

This record allows the original customer promise and subsequent events to remain distinguishable.

36. Technical errors and duplicate events

A technical retry, repeated payment notification, browser refresh or duplicated system event does not create an entitlement to multiple pre-order allocations from a single genuine purchase.

Likewise, an allocation that is temporarily reserved during an unsuccessful transaction should not remain permanently consumed where the corresponding payment fails.

TAPDX may check transaction and batch records where necessary to make sure that the customer's genuine paid allocation is preserved without creating duplicate units, duplicated payments or duplicated financial value.

37. Supplier and production delays

TAPDX may rely on third-party manufacturers, suppliers, logistics providers or other providers in producing or obtaining a pre-order batch.

The involvement of another provider does not automatically remove TAPDX's obligations to its customer.

Where a supplier delay affects the expected timing, TAPDX may update the customer as provided in this Policy.

TAPDX will not simply transfer responsibility to the customer because an external supplier contributed to the delay.

At the same time, the existence of a supplier delay does not automatically mean that the customer receives an unlimited voluntary cancellation right beyond the applicable transaction terms and rights provided by law.

38. Failure to meet the agreed fulfilment period

The customer-facing timing communicated for a pre-order forms part of the circumstances relevant to determining whether TAPDX has fulfilled the order within the applicable agreed period.

Where TAPDX fails to perform within the agreed period and applicable law gives the customer a cancellation or repayment right, TAPDX will honour that right.

TAPDX will not attempt to avoid such a right by repeatedly changing an internal date while erasing the date originally promised to the customer.

That is one reason the original pre-order timing information is preserved in the transaction history.

39. No guarantee of unlimited future availability

Securing a unit from one pre-order batch does not guarantee that TAPDX will manufacture the same product indefinitely or that another pre-order batch will be offered in future.

TAPDX may decide whether to repeat, modify or discontinue future batches based on demand, supplier availability, product strategy, cost, quality and other legitimate commercial considerations.

This does not affect a paid commitment already made to an existing customer.

40. Legal rights

This Policy establishes TAPDX's ordinary commercial pre-order rules.

South African law may provide specific rights relating to advance orders, electronic transactions, non-performance, unavailable goods, product defects or other particular circumstances.

Where a legal right cannot lawfully be excluded or restricted by this Policy, that right will apply.

This does not mean that every statutory right applies identically to every TAPDX transaction. The order type, circumstances and applicable legislation remain relevant.

TAPDX's policy position is therefore that it does not add a separate unlimited voluntary change-of-mind cancellation programme to pre-orders, while continuing to honour cancellation, refund or other rights that apply to the particular transaction by law.

41. Contacting TAPDX about a pre-order

Customers with a question about an existing pre-order, expected timing, a material timing change, payment, allocation or fulfilment should contact hello@tapdxtags.com.

The customer should provide the relevant order reference where available so that TAPDX can identify the transaction and the applicable pre-order batch.

Where TAPDX already holds information about the order, the customer will not be required to provide again what TAPDX can reasonably retrieve from its own records.