Custom designs and larger orders

About This Policy

This Custom & Bulk Order Policy governs TAPDX Tags orders placed through the Create Your Own Design and Order from Our Catalogue purchasing journeys.

Although Custom and Bulk orders may both involve larger or specially arranged production, they are not the same purchasing journey.

The purpose of this Policy is to explain how each route works, when a request becomes an order, how specifications and quotations are handled, when payment becomes due, how customer approvals operate, how production commitments are managed and how delivery is dealt with after production.

This Policy should be read together with the TAPDX Terms of Sale, Payment, Pricing & Store Credit Policy, Delivery & Shipping Policy, Cancellation & Returns Policy, Privacy Policy and any specific quotation, specification or customer-facing term applicable to the transaction.

Nothing in this Policy removes a right that applies by law.

The Two Purchasing Routes Are Separate

TAPDX operates two distinct larger-order routes.

Create Your Own Design is the Custom route for customer-specific designs, artwork, branding, colours or other specifications requiring individual assessment and personalised pricing.

Order from Our Catalogue is the Bulk route for customers purchasing larger quantities of products already available through the TAPDX catalogue or approved Bulk range.

A customer does not need to use the Custom process merely because they want to purchase a larger quantity of an existing catalogue product.

Create Your Own Design

What the Create Your Own Design route is, and why a Custom request is not an ordinary catalogue purchase, is set out in the TAPDX Terms of Sale and is not repeated here.

Custom Request

A customer begins the Custom process by submitting the information requested by TAPDX.

The request should provide enough information for TAPDX to understand what the customer wants and to determine what additional information is required.

A submitted request is not automatically accepted merely because it has been received.

A Custom Request Is Not Yet a Purchase

Submitting a Custom request does not create a paid production order.

At that point, TAPDX may still need to establish feasibility, quantity, material, production requirements, artwork suitability, supplier requirements, pricing and other details.

The customer should therefore not understand a Custom request confirmation as meaning that production has started or payment is already due.

Custom Feasibility Assessment

TAPDX may assess whether the requested product can reasonably be produced.

The assessment may include product type, material, shape, design, colours, artwork, quantity, production method, supplier availability and other characteristics relevant to manufacture.

TAPDX may decline or suggest changes to a request that cannot reasonably be produced in the form submitted.

Designs, photographs and other examples shown on the TAPDX website are there to illustrate what Custom work can look like. Seeing an example does not mean that the same design can be produced for a particular customer, in a particular material, at a particular quantity, or at any particular price.

Whether a requested design can be made is established through the assessment described above, and the price that applies to it is established through the quotation. Some designs require a new mould to be made before they can be produced at all, and where that is the case the cost of the mould forms part of the quoted amount and is shown to the customer before anything is approved.

Clarifying the Specification

Where additional information is needed, TAPDX may work with the customer to clarify the intended specification before a final price is established.

The fact that TAPDX assists with clarification does not mean that TAPDX assumes ownership of the customer's commercial or creative decisions.

The objective is to establish a production specification that both parties understand before the customer commits to the purchase.

Custom Quotation

How a Custom quotation is issued, what it covers, and TAPDX's position on its own internal costs are set out in the TAPDX Terms of Sale and are not repeated here.

TAPDX will not require a customer to pay an invented placeholder Custom price merely because the website requires ordinary Ready-to-Order products to have a fixed checkout amount.

What May Affect a Custom Price

The price of a Custom order may be affected by factors such as quantity, material, production method, design complexity, colour requirements, finish, supplier requirements and other characteristics of the requested work.

These factors inform TAPDX's commercial decision about the customer-facing quotation.

They do not create an obligation for TAPDX to disclose the supplier's individual charges or TAPDX's internal costing formula.

Internal Supplier Costs Are Confidential

Supplier purchase prices, tooling costs, setup charges, internal sourcing costs, internal freight, markup, margin and other confidential commercial calculations do not form part of the customer-facing quotation unless TAPDX expressly chooses to disclose a particular amount.

The customer purchases at the price quoted by TAPDX.

A customer is not entitled to reverse-engineer the selling price into TAPDX's supplier costs merely because the work is being produced by a third-party manufacturer.

Customer Review of the Quote

The customer should review the quotation and relevant specification before approving the Custom order.

Where information is unclear, the customer should raise the issue before approval.

The purpose of the approval stage is to ensure that the commercial offer and material customer-specific details are agreed before payment and production commitment.

Quote Approval

Approval of the Custom quotation means that the customer accepts the quoted commercial terms for the specified work.

It does not mean that TAPDX has already received payment.

Quote approval, product payment and production commencement remain separate events.

Quote Approval Is Not Payment

Approving a quotation and paying for the work are separate events, and the TAPDX Terms of Sale set out what that means for the state of the order. That is the position, and it is not repeated here.

Payment for Your Tags

Once the Custom quotation and applicable specification have been approved, TAPDX may request Payment for your tags.

This is the product-payment stage of the Custom order.

Payment is requested only after a real payable amount exists.

Your Tags Are Paid For

Once the applicable Custom product payment has successfully completed, TAPDX may communicate that Your tags are paid for.

This means the applicable product amount has been received or otherwise successfully confirmed.

It does not necessarily mean that production is complete, delivery has been calculated or the order has been dispatched.

Your Tags Are Being Made

When the paid Custom order has genuinely entered the applicable production process, TAPDX may communicate that Your tags are being made.

The customer may see this stage grouped under In the making in the order journey.

This status must reflect actual progression rather than merely the existence of a request or quotation.

Original Customer Submission

What a customer first submitted is kept as its own record, separate from any later version of the specification. The TAPDX Terms of Sale set that out, and it is not repeated here.

Production Specification

The specification ultimately approved for production is the version TAPDX is expected to follow.

The production specification may differ from the customer's first submission because of customer-requested changes, technical clarification or another agreed refinement.

The existence of a final production version does not mean that the earlier submission never existed.

Customer Approval Responsibility

The customer is responsible for carefully reviewing customer-specific information presented for approval.

This may include wording, names, URLs, logos, artwork, colours, design placement, configuration or another customer-controlled specification.

Where TAPDX correctly produces according to information that the customer supplied and approved, a later customer preference change or discovery of the customer's own mistake does not automatically make TAPDX financially responsible for reproducing the goods.

TAPDX Must Follow the Approved Specification

Customer approval does not allow TAPDX to supply something materially different from what was approved.

Where TAPDX deviates from the approved specification because of a TAPDX-caused error, TAPDX remains responsible for addressing that issue under the applicable Cancellation & Returns Policy and law.

Approval protects TAPDX against customer-approved mistakes. It does not protect TAPDX against TAPDX's own failure to follow the approval.

Customer Changes Before Production Commitment

Where a customer requests a change before TAPDX has made the relevant production or procurement commitment, TAPDX may assess whether the change can still be accommodated.

A change may still require a revised quotation or approval where it materially changes the work.

TAPDX is not required to provide materially different work at the original price where the earlier price was based on a different specification.

Customer Changes After Commitment

Once TAPDX has made a genuine production, procurement, supplier or other customer-specific commitment, requested changes may be limited or may create additional cost.

A later change may affect quantity, artwork, specification, production method, supplier requirements, delivery or timing.

TAPDX may require the customer to approve and pay any applicable additional amount before the change proceeds.

Customer-Caused Rework

Where the customer approved information that TAPDX correctly followed and later asks for new goods because the approved information was incorrect, the replacement production may be treated as new or additional work.

TAPDX may charge for that work.

This does not apply where the problem was caused by TAPDX failing to follow the approved specification.

Customer Artwork Remains Private

Customer artwork, logos, brand files and other private materials supplied through the Custom journey are not public content merely because they are uploaded through TAPDX.

TAPDX will treat those materials as customer-provided order content and use them only for legitimate purposes connected with the transaction or another lawful purpose.

Ownership of Customer Intellectual Property

The customer retains ownership of intellectual property they own in the materials submitted to TAPDX.

Submitting artwork does not transfer ownership of that artwork, logo, brand or other protected material to TAPDX.

Where the material belongs to another rights-holder, that ownership likewise remains with the applicable rights-holder.

Limited TAPDX Licence

By submitting customer material for a Custom or Bulk order, the customer gives TAPDX the limited permission reasonably required to assess the request, prepare a quotation, create or display an applicable proof, configure the work, send material to the relevant production provider, manufacture the product, conduct quality checks, fulfil the order and retain an appropriate transaction or legal record.

The licence is limited to the purposes reasonably required for the requested transaction unless a separate permission is given.

No Automatic Marketing Licence

Submitting artwork to TAPDX does not automatically give TAPDX permission to publish the customer's material in advertising, social media, case studies, public galleries, promotional campaigns or another unrelated marketing context.

Where TAPDX wishes to use customer-specific material more broadly, TAPDX may obtain the appropriate separate permission or rely on another lawful basis where one genuinely applies.

Customer Must Hold Necessary Rights

The customer is responsible for having the rights necessary to instruct TAPDX to reproduce material supplied for the order.

The customer should not submit a logo, trademark, image, artwork or other protected material belonging to another person where the customer has no right to have it reproduced.

TAPDX may refuse work where there is a reasonable basis to believe that the requested use would materially infringe another person's rights or be unlawful.

TAPDX Does Not Acquire Third-Party Rights

Producing a customer-requested item does not give TAPDX ownership of a third-party trademark, logo or other intellectual property incorporated into the order.

TAPDX's role is limited to the use required to carry out the requested production and fulfilment.

Colour Expectations

Where colour is important to the customer, the customer should communicate that requirement during the specification process.

Colours displayed on screens can vary because of device displays, photography, lighting, materials and production methods.

A request for an exact or tightly controlled colour match may require additional production consideration and may affect the quotation or feasibility.

TAPDX will not promise exact colour matching unless that level of matching is expressly agreed.

Material and Production Differences

The final appearance of a product may be affected by the material and production method selected.

Reasonable production variation is not automatically the same thing as a defective or incorrect product.

This does not permit TAPDX to supply a materially different product from the agreed specification under the guise of production variation.

Current Custom Starting Quantity — Your Logo and Colours

Where TAPDX offers the Your Logo and Colours Custom option, the current starting quantity is 50 tags per design unless the applicable product or quotation expressly provides otherwise.

This threshold is a current commercial requirement and may change prospectively.

An existing accepted transaction remains governed by the terms applicable when it was concluded.

Current Raised 3D Starting Quantity

Where TAPDX offers Raised 3D Custom production, the current starting quantity is 500 tags per design unless the applicable transaction expressly provides otherwise.

A customer requesting fewer units does not automatically acquire a right to require TAPDX to produce below the applicable production minimum.

Production Quantities and Supplier Batches

TAPDX may manufacture or procure products in production batches.

The production batch used internally by TAPDX or its supplier does not necessarily equal the quantity purchased by one customer.

Supplier batch structures are operational matters unless they form part of the customer's specific transaction terms.

Bulk Orders

The Bulk route allows customers to purchase catalogue products in larger quantities.

Bulk orders ordinarily begin at the minimum quantity applicable to the Bulk catalogue route.

Under the current general model, the minimum Bulk order is 50 units, unless the applicable product or offer clearly states another threshold.

Bulk Does Not Automatically Mean Custom

A Bulk order can remain a standard catalogue order even though the quantity is larger.

For example, purchasing 50 or more units of an existing TAPDX catalogue product does not automatically require a personalised Custom quotation where TAPDX has already established the applicable product and volume price.

This distinction keeps the Bulk journey simpler where no bespoke product development is needed.

Catalogue-Based Bulk Pricing

Where an approved Bulk catalogue price or volume-pricing structure exists, TAPDX may calculate the customer price from that structure.

The customer may therefore receive the relevant Bulk price without waiting for a personalised Custom quotation.

A Bulk price may change prospectively as future pricing structures change.

Bulk Pricing Review

When a Bulk transaction may be reviewed before payment is accepted, and why that review does not make it a Custom order, is set out in the TAPDX Terms of Sale and is not repeated here.

Ready-to-Order Product to Bulk Journey

Where a customer viewing a Ready-to-Order product selects the option to purchase 50 or more units, TAPDX may direct the customer into the Bulk catalogue route with the same product already selected.

The customer should not be required to rediscover the same product unnecessarily.

The resulting order is nevertheless processed under the Bulk journey rather than ordinary Ready-to-Order fulfilment.

Bulk Product Payment

Where the applicable Bulk product price is established and the order is ready for payment, the customer pays the product amount through the applicable Bulk payment process.

The order becomes paid only when that payment successfully completes.

An unpaid or failed Bulk payment does not create a paid production commitment merely because the customer previously selected the quantity.

Bulk Production Commitment

Once the applicable Bulk product payment has successfully completed and the order is ready for production or procurement, TAPDX may commit the necessary stock, supplier capacity or production work.

A later customer change may therefore create additional cost or become impractical once that commitment has been made.

Product Payment Comes Before the Later Delivery Charge

Under the current Custom and Bulk model, the customer ordinarily pays for the tags before the final delivery charge is calculated.

This is because the completed order may first need to be produced and packed before the final shipment requirements can be established.

The product-payment stage and the delivery-payment stage are therefore separate.

Delivery Is Not Silently Included

Where a Custom or Bulk order uses the separate Delivery Invoice model, payment for the tags does not mean that the later delivery charge is already included.

TAPDX must make the separate-delivery structure clear in the applicable customer journey.

The customer should therefore understand before committing to the product transaction that delivery will be calculated and invoiced later.

Packing Before Delivery Calculation

Once the Custom or Bulk goods have been produced, they may need to be packed before the delivery requirements can be determined.

The packed shipment may then be weighed, measured or otherwise assessed as necessary for delivery.

This enables TAPDX to calculate the customer delivery charge using the information available once the actual shipment exists.

Delivery Invoice

After the applicable delivery amount has been determined, TAPDX may issue the customer a separate Delivery Invoice.

The Delivery Invoice identifies the delivery amount payable for the same underlying Custom or Bulk order.

It is not a second sale of the tags.

Same Order, Separate Payment Stage

The product payment and Delivery Invoice must remain tied to the same order record.

The later delivery payment should not cause TAPDX to create a fictitious second product transaction.

The order history should show that the customer paid for the products and later paid the applicable delivery charge.

Delivery Payment Before Dispatch

Unless TAPDX expressly agrees otherwise, the finished Custom or Bulk goods will not be dispatched until the applicable Delivery Invoice has been successfully paid.

A delay created because the customer has not paid the required delivery charge is not a TAPDX dispatch delay.

Once delivery payment is confirmed, the order can proceed through the applicable dispatch process.

Customer Delivery Price

The amount on the Delivery Invoice is the TAPDX customer-facing delivery price.

It is not represented as the exact courier cost paid by TAPDX.

TAPDX may set its delivery price taking into account the shipment, courier arrangements, operational requirements and its commercial delivery model.

No Courier-Cost Pass-Through Obligation

A customer is not automatically entitled to require TAPDX to charge exactly what a third-party courier charges TAPDX.

The underlying courier invoice and the TAPDX customer delivery price are different commercial amounts.

A difference between those amounts does not, by itself, create a refund or adjustment entitlement.

One Delivery Address Is Standard

A Custom or Bulk order is ordinarily arranged for delivery to one address unless TAPDX expressly agrees otherwise.

A customer requiring distribution to more than one address should raise that requirement before delivery arrangements are finalised.

TAPDX may quote or charge separately for additional destinations, packaging or logistical work.

Customer Delivery Information

The customer is responsible for providing complete and accurate delivery information.

Where an incorrect customer-supplied address creates rerouting, return-to-sender, redelivery or another additional courier cost, that additional cost may be payable by the customer.

Where TAPDX itself incorrectly transmits correct customer information, TAPDX remains responsible for the TAPDX-caused error.

Production Timing

Custom and Bulk production timing depends on the particular product, specification, supplier, quantity and stage of the order.

TAPDX may communicate an expected period where reliable timing exists.

A timing estimate should describe the stage it actually relates to.

No Universal Turnaround Promise

TAPDX does not make a universal promise that every Custom or Bulk order will be completed within one standard period unless TAPDX expressly adopts such a promise.

If a product or stage has no approved timing, TAPDX will not invent a number merely to fill a website field.

A blank or individually determined timing is preferable to an inaccurate contractual promise.

Business Days and Weeks

Where TAPDX describes a stage in business days or weeks, the stated measure applies to that particular stage.

Production time should not automatically be added to courier time and presented as though the two stages are identical.

The customer should refer to the applicable transaction information for the timing actually communicated.

Customer Required-By Date

A customer may provide a date by which they would like the goods.

That date is a customer requirement or request unless TAPDX expressly accepts it as a committed delivery or performance date.

Submitting a required-by date does not force TAPDX to accept an impossible or commercially unworkable deadline.

TAPDX-Accepted Deadline

Where TAPDX expressly agrees to a particular committed date, that agreement becomes relevant to the transaction.

TAPDX should not later treat an expressly accepted deadline as though it had only ever been an unconfirmed customer wish.

Any agreed change to the deadline should be recorded as a later transaction event.

Production Delays

If a material production delay becomes known, TAPDX may communicate the updated position to the customer.

The existence of a supplier does not allow TAPDX to erase a commitment for which TAPDX remains responsible.

At the same time, a supplier or production delay does not automatically create a voluntary customer entitlement beyond the rights applicable to the transaction.

Customer-Caused Delays

Where a delay is caused because the customer has not supplied required artwork, has not approved a proof, has requested a change or has not completed an applicable payment, the customer-caused period may affect the expected completion timing.

TAPDX should not attribute an unrelated supplier or production delay to the customer merely because the customer also participated in the specification process.

Cancellation Before Commitment

Where a Custom request has not yet become a paid or committed production order, the customer may decline the quotation or choose not to proceed.

There is no requirement to force an unaccepted Custom request into production.

Any treatment of an amount already paid in an unusual case remains subject to the applicable transaction terms and law.

Cancellation After Customer-Specific Commitment

Once Custom production, procurement or another genuine customer-specific commitment has occurred, TAPDX does not provide an additional voluntary change-of-mind cancellation right merely because the customer no longer wants the goods.

The commercial consequences of cancellation depend on the stage reached, the work already committed, the applicable policy and rights provided by law.

Bulk Cancellation

A Bulk customer may not require TAPDX to absorb committed production, stock or procurement costs simply because the customer changes their mind after the applicable order commitment has been made.

The Cancellation & Returns Policy governs the detailed cancellation position.

Any mandatory cancellation right remains unaffected.

Personalised Goods

Where Custom goods are made to the customer's specification or are clearly personalised, their customer-specific nature is relevant to the cancellation and return rules applicable to that transaction.

This does not remove rights relating to defects, incorrect supply or another TAPDX-caused failure.

TAPDX cannot rely on personalisation to excuse supplying goods that materially differ from the approved specification.

Defective Custom or Bulk Goods

A Custom or Bulk product can still be faulty even though it was made specifically for the customer.

Where the customer raises a genuine defect, TAPDX may assess the product and relevant evidence in accordance with the Cancellation & Returns Policy.

Applicable statutory rights remain intact.

Incorrect Custom Goods

Where the goods materially differ from the specification because TAPDX or a provider for whom TAPDX remains responsible failed to follow the approved order, TAPDX will address the issue.

The customer should provide enough information to identify the difference complained of.

Customer approval will not be used to defend a deviation that the customer did not approve.

Partial Issues

Where only part of a larger Custom or Bulk order is affected by a defect, production error or shortage, the appropriate resolution may ordinarily relate to the affected portion.

A problem affecting some units does not automatically mean that correctly supplied unaffected units must also be unwound.

A broader outcome may apply where the order is genuinely inseparable or applicable law requires it.

Quality Control

TAPDX may conduct quality checks appropriate to the product and order before dispatch.

The nature of quality control can differ according to product type, programming arrangement, production process and quantity.

A quality-control record may be relevant evidence if a later issue arises.

It is not an unlimited guarantee that no problem could subsequently exist.

TAPDX Programming

Where TAPDX has agreed to program tags before delivery, TAPDX is responsible for programming the approved destination or configuration supplied for that purpose.

The customer remains responsible for the correctness of a destination or content they supply or approve.

If TAPDX programs a different destination through its own error, TAPDX remains responsible for correcting that error.

Customer Programming

Where the customer is responsible for programming the tags after delivery, TAPDX is not responsible for an issue caused solely by incorrect customer programming.

Customer programming does not remove an independent product defect.

The underlying cause must therefore be established where responsibility is disputed.

Third-Party Destinations

A Custom or Bulk tag may be configured to interact with a third-party website, social platform, booking page or other digital destination.

TAPDX does not control the permanent operation or policies of those third-party services.

A later third-party suspension, deletion or outage does not automatically mean that the physical TAPDX tag is defective.

Permanent Locking

Where an NFC tag permits an irreversible locking function, a customer choosing to lock a tag should understand the consequences of that action.

A problem created by an irreversible customer action does not automatically become TAPDX's financial responsibility.

This does not affect an unrelated defect existing independently of the customer action.

Store Credit

Store Credit on a Custom or Bulk order works the same way as on any other TAPDX order. The TAPDX Terms of Sale set out the position, and the Payment, Pricing & Store Credit Policy sets out the detail, including the difference between credit you paid for and credit TAPDX gave you.

No Standard Voluntary Monetary Refund

TAPDX does not operate a standard voluntary cash-refund programme for Custom or Bulk orders.

A customer who changes their mind does not automatically become entitled to recover committed production costs in cash.

Where applicable law requires a monetary refund or gives the customer a statutory monetary-refund right in the circumstances, TAPDX will honour that right.

Discounts and Bulk Pricing in a Cancellation

Where an affected order was purchased at Bulk, promotional, quoted or discounted pricing, any financial reconciliation is based on the actual transaction rather than an unrelated current or single-unit retail price.

A customer does not obtain an undiscounted windfall merely because a discounted transaction is later adjusted.

Likewise, TAPDX may not use the adjustment to remove unrelated legitimate customer value.

Promotional Benefits

If a Custom or Bulk order qualified for a promotional, referral or other benefit, that benefit is governed by the applicable promotion and the Rewards, Referral & Promotional Benefits Terms.

A later cancellation or reversal of the qualifying transaction may affect a benefit that depended on that transaction remaining valid.

Unrelated legitimate customer value remains separate.

Transaction History

TAPDX may preserve the full Custom or Bulk transaction history.

This may include the original request, later specification, quotation, approvals, product payment, production status, changes, customer communications, quality information, packed shipment details, Delivery Invoice, delivery payment, dispatch, complaint and later financial events.

Preserving the history protects both parties from later uncertainty about what actually occurred.

Later Corrections Do Not Rewrite the Original

Where an error or change is identified, TAPDX may append the correction or revised specification to the order history.

The corrected version does not need to erase the earlier version.

The record should enable TAPDX to distinguish an original customer submission, later customer change, TAPDX correction and final approved production specification.

Privacy

How TAPDX handles personal information is set out in the TAPDX Terms of Sale, and in full in the Privacy Policy and POPIA Notice.

The operational need to send an approved design or specification to an appropriate production provider does not create unrestricted permission to use the material for unrelated purposes.

TAPDX will limit such use to the purposes reasonably required for the order and other lawful processing.

Supplier and Production Partners

TAPDX may use third-party manufacturers, suppliers, couriers and other providers to fulfil Custom and Bulk orders.

The use of a third party does not automatically transfer TAPDX's customer-facing responsibility to the customer.

Likewise, a supplier relationship does not require TAPDX to disclose confidential supplier arrangements unless disclosure is required by law or forms part of the customer transaction.

Commercial Flexibility

TAPDX may change future products, materials, minimum quantities, catalogue offerings, Custom options, supplier arrangements and pricing structures as the business develops.

Future changes apply prospectively.

They do not retrospectively rewrite an accepted and paid transaction.

Legal Rights

This Policy establishes TAPDX's ordinary commercial rules for Custom and Bulk transactions.

Where applicable South African law gives a customer a right that cannot lawfully be excluded, that right applies even where something in this Policy says otherwise.

The customer-specific nature of a Custom product, the size of a Bulk order, the stage of production and whether the customer is acting as a consumer may all be relevant to which rights apply.

Contacting TAPDX About a Custom or Bulk Order

Customers who need assistance with a Custom or Bulk request, quotation, specification, payment, production, Delivery Invoice or existing order should contact:

hello@tapdxtags.com

The customer should provide the relevant request or order reference where available.

Where TAPDX already holds necessary transaction information, the customer will not be required to repeatedly recreate that information without a practical reason.