The terms you buy on

About These Terms

These Terms of Sale govern the purchase of TAPDX Tags products and related services from TAPDX through tapdxtags.com or another TAPDX sales channel through which these Terms are made applicable.

TAPDX Tags is operated by Iconic Connex (Pty) Ltd. In these Terms, references to “TAPDX”, “TAPDX Tags”, “we”, “us” or “our” refer to Iconic Connex (Pty) Ltd in its operation of TAPDX Tags. References to “you”, “your” or “customer” refer to the person or entity purchasing or seeking to purchase from TAPDX.

These Terms establish the general commercial framework for TAPDX sales. Particular order types are also governed by the policy specifically applicable to that order.

Nothing in these Terms removes a consumer right that cannot lawfully be excluded.

To place an order with TAPDX, a customer must be legally able to enter into a contract. Where a person who is not yet an adult wishes to order, the order should be placed by a parent or guardian, or with their assistance and consent.

Where TAPDX becomes aware that an order was placed by somebody who was not able to enter into it, TAPDX may deal with the order in accordance with applicable law and may contact the parent, guardian or account holder concerned.

TAPDX Order Types

TAPDX operates more than one purchasing journey, and there are four principal order types.

Ready to Order covers products available through the ordinary catalogue and checkout journey.

Pre-Order covers products allocated against a future batch before ordinary fulfilment stock is available.

Create Your Own Design covers Custom products requiring customer-specific requirements, assessment and personalised pricing.

Order from Our Catalogue covers Bulk purchases of catalogue products, ordinarily beginning at the applicable minimum quantity.

These journeys are commercially and operationally different and must not be treated as though the same rules apply to each at every stage.

Separate Order Journeys

A rule applying to one TAPDX order type does not automatically apply to another.

For example, a Ready-to-Order product may have a known checkout price and delivery charge immediately, while a Custom order may first require assessment and quotation. A Bulk order may use existing catalogue and volume pricing without requiring the personalised quotation process used for Custom work.

The customer-facing journey applicable to the order determines the steps required before payment, production and delivery.

Other Policies Form Part of the Sale Framework

Depending on the transaction, these Terms should be read together with the TAPDX Cancellation & Returns Policy, Delivery & Shipping Policy, Payment, Pricing & Store Credit Policy, Pre-Order Policy, Custom & Bulk Order Policy, Rewards, Referral & Promotional Benefits Terms, Privacy Policy and any specific terms expressly applicable to the product, campaign, collection or transaction.

Where a specific policy governs a particular issue in greater detail, that policy supplements these Terms.

Specific Transaction Terms

A specific term properly presented and agreed for a particular transaction takes priority over a later general statement where the two genuinely conflict.

For example, a specific approved Custom specification, quoted amount, Pre-Order latest dispatch date or expressly agreed delivery arrangement forms part of that transaction and is not silently replaced by a later generic website update.

Historic Transaction Truth

Later changes to TAPDX prices, policies, website wording, product pages, statuses or operational processes do not rewrite what actually occurred in an earlier transaction.

TAPDX may update its commercial model prospectively, but historical transaction records should preserve the product, price, payment, discount, specification, delivery arrangement, timing commitment and other material facts applicable when the transaction occurred.

Customer Responsibility Before Ordering

Customers should review the material details applicable to their order before completing the relevant purchase or approval step.

Depending on the journey, this may include product, quantity, colour, material, configuration, artwork, wording, destination URL, delivery information, price, discount, Store Credit, Custom specification or another customer-selected feature.

Where TAPDX provides an opportunity to correct information before final commitment, the customer should make any required corrections at that stage.

Customer Information Must Be Accurate

Customers are responsible for information they enter, submit or approve where TAPDX reasonably relies on that information to fulfil the transaction.

TAPDX is responsible where TAPDX itself incorrectly records, changes or implements correct customer information.

Responsibility for an error therefore depends on what caused the error rather than merely on which party first reports the problem.

Website Display Is Not Unlimited Stock

Displaying a product on the TAPDX website does not mean that unlimited quantities are available.

Products may be available from current stock, limited to a specific allocation, offered through Pre-Order, restricted to a collection or campaign, or subject to supplier or production availability.

An order can proceed only through the availability and allocation rules applicable to the relevant product.

Order Record and Paid Order Are Different

The creation of an order record does not by itself prove that TAPDX has received payment.

An order may exist while payment remains pending, unsuccessful, abandoned, declined or incomplete.

A customer should not treat the existence of an order number or checkout record as confirmation that the order has been successfully paid.

Successful Payment

Where payment is required, an order is treated as paid when the relevant payment has successfully completed and is confirmed through the applicable TAPDX payment process.

A payment attempt is not the same as successful payment.

A failed external payment cannot require TAPDX to supply goods as though TAPDX had received the money.

Payment Status and Customer Language

Where TAPDX communicates payment status to customers, the wording should describe what has actually happened.

Customer-facing wording may include expressions such as “Payment for your tags” when payment is required and “Your tags are paid for” once the applicable product payment has successfully completed.

The status must not falsely suggest that money has been received merely because an order record or payment link exists.

Production Status and Customer Language

Where an order has entered the applicable production stage, TAPDX may use customer-facing wording such as “Your tags are being made” and may group the relevant progress stage under “In the making.”

This language should reflect a genuine production or preparation state.

It must not be used to imply that a customer-specific order has entered production before the required approval or product payment has occurred.

Ready-to-Order Products

Ready-to-Order products are products offered through the ordinary TAPDX shopping journey for purchase under the price and availability presented at the time.

The customer selects the applicable product and quantity, provides required transaction information and completes the available checkout process.

Ready-to-Order products are governed by these Terms together with the applicable Payment, Delivery and Cancellation policies.

Ready-to-Order Payment

Ready-to-Order products are ordinarily payable through checkout at the customer-facing price then applicable to the transaction.

Eligible Store Credit, discounts or promotional benefits may be applied where the applicable rules permit them.

The order becomes paid only once the required payment successfully completes.

Ready-to-Order Delivery

Delivery charges and qualifying delivery offers for Ready-to-Order products are governed by the Delivery & Shipping Policy and the delivery terms presented for the transaction.

A free-delivery offer applicable to Ready-to-Order products does not automatically extend to Custom, Bulk or another order type unless TAPDX expressly states that it does.

Ready-to-Order Change of Mind

TAPDX does not provide an additional voluntary change-of-mind cancellation or return right for Ready-to-Order products beyond the commercial rights expressly provided by TAPDX and rights that apply by law.

A customer should therefore not place an order on the assumption that it can automatically be cancelled merely because the customer later changes their mind.

The Cancellation & Returns Policy governs the applicable cancellation and return process.

Pre-Orders

A Pre-Order is a paid purchase against an allocation from a future product batch.

A Pre-Order differs from a Ready-to-Order transaction because the relevant stock is not yet available for ordinary immediate fulfilment.

The detailed Pre-Order rules are contained in the TAPDX Pre-Order Policy.

Pre-Order Allocation

Unless TAPDX expressly states otherwise, successful full payment secures the customer's applicable Pre-Order allocation.

Joining a waitlist, beginning checkout or attempting payment does not itself secure a paid allocation.

TAPDX may limit the number of units made available for Pre-Order.

Pre-Order Timing

A new Pre-Order operating under the current TAPDX process must be given the applicable latest dispatch date before payment.

Where TAPDX also provides an expected dispatch period or later operational update, the original customer-facing timing commitment remains part of the transaction history.

A later timing update must not silently overwrite the earlier promise.

Pre-Order Price

A customer who validly completes a Pre-Order is bound by the price properly applicable to that transaction.

A later change to TAPDX's retail price, Pre-Order price or promotional saving does not retrospectively recalculate the earlier order.

The same principle applies where a future batch is offered on different commercial terms.

Pre-Order Change of Mind

TAPDX does not operate an additional unlimited voluntary change-of-mind cancellation programme for Pre-Orders.

Any cancellation right, permitted cancellation charge, Store Credit outcome or legally required monetary refund is governed by the Pre-Order Policy, Cancellation & Returns Policy, Payment, Pricing & Store Credit Policy and applicable law.

Create Your Own Design

The Create Your Own Design journey is the TAPDX customer-specific Custom ordering route.

A Custom request may involve customer branding, artwork, colours, wording, design features, production specifications, product configuration or other requirements that must be assessed before a final payable product amount exists.

Submitting a Custom request is therefore not the same as completing an ordinary catalogue purchase.

A Custom Request Is Not a Purchase

Submitting a Custom request does not by itself create a paid production order.

The request allows TAPDX to understand the customer's requirements and assess the work before a final commercial offer is made.

TAPDX is not required to begin production merely because a request form has been submitted.

Custom Assessment

TAPDX may assess the requested design, quantity, product type, material, colour requirements, production method, artwork, feasibility, supplier requirements and other information reasonably relevant to the proposed Custom order.

This assessment may result in clarification, refinement, rejection of an unworkable request or preparation of a personalised quotation.

Custom Quotation

Where TAPDX is able to proceed with the requested Custom work, TAPDX may issue a personalised quotation based on the applicable specification.

The quotation is the customer-facing commercial price for that quoted work.

TAPDX is not required to disclose its supplier prices, sourcing costs, internal margins, markups or other confidential internal pricing calculations merely because those matters contributed to the final quoted amount.

Custom Approval

The customer must review the Custom quotation and relevant specification before approval.

Approval means that the customer accepts the quoted commercial terms and the applicable customer-specific information presented for approval.

Approval does not, by itself, mean that the order has been paid.

Quote Approval Is Not Payment

Custom quotation approval and Custom product payment are separate events.

A quotation may be approved while payment is still outstanding.

Where payment is required before production, the Custom order should not be treated as a paid production order until the applicable payment has successfully completed.

Custom Product Payment

TAPDX will request payment for the Custom products only after a genuine payable amount has been established through the applicable quotation and approval process.

TAPDX will not require the customer to pay an invented placeholder amount simply to force a Custom request into an ordinary checkout model.

Custom Production

Once the required specification has been approved and the applicable product payment has successfully completed, TAPDX may commit the Custom order to production, procurement or other fulfilment activity.

The stage at which customer-specific commitments become difficult or impossible to reverse is relevant to any later requested change or cancellation.

Customer-Approved Custom Details

Where TAPDX produces a Custom product in accordance with customer-supplied and customer-approved information, a later customer preference change or discovery of an error contained in the approved information does not automatically become a TAPDX-caused error.

The customer is responsible for checking the information presented for approval.

TAPDX Deviation From Approved Custom Specification

Customer approval does not excuse TAPDX from responsibility for failing to follow the approved specification.

Where the customer approved one specification and TAPDX supplied something materially different because of a TAPDX-caused error, the matter must be addressed as a TAPDX-caused issue under the applicable policy and law.

Custom Changes After Approval

A customer-requested change after quotation, approval, payment or production commitment may affect price, quantity, artwork, specification, supplier commitment, production timing or delivery.

TAPDX may assess whether the requested change remains practical.

Where the change creates additional cost or materially changes the approved order, TAPDX may require revised approval and additional payment before proceeding.

Customer-Specific Products and Cancellation

Custom and clearly personalised products require a different cancellation analysis from ordinary catalogue products because TAPDX may incur customer-specific costs that cannot reasonably be recovered through resale.

TAPDX does not offer an additional voluntary change-of-mind cancellation right once the relevant customer-specific commitment has been made.

This does not remove a mandatory right that applies by law or a right arising because TAPDX supplied defective or incorrect goods.

Order From Our Catalogue — Bulk

The Order from Our Catalogue journey is TAPDX's Bulk purchasing route for customers purchasing catalogue products in larger quantities.

Bulk does not automatically mean Custom.

A customer may purchase a catalogue product in Bulk without requiring a customer-specific design or personalised quotation.

Minimum Bulk Quantity

The standard Bulk route begins at the minimum quantity applicable to the relevant product or Bulk offer.

Under the current TAPDX catalogue model, the ordinary Bulk minimum is 50 units unless a particular product or offer expressly states a different requirement.

A minimum quantity may be expressed per product, design, configuration or other applicable production grouping.

Bulk Catalogue Pricing

Where TAPDX has established catalogue or volume pricing for a Bulk product, the Bulk price may be calculated using that approved pricing structure.

TAPDX does not need to create a personalised Custom quotation merely because the customer is buying 50 or more units.

This preserves a simpler Bulk journey where the product itself is already defined.

Bulk Pricing Review

TAPDX may nevertheless review a Bulk transaction before accepting payment where quantity, availability, supplier requirements, production capacity, unusual specifications or another material factor requires review.

Such a review does not automatically convert the order into a Custom order.

Bulk Product Selection

A customer entering the Bulk route from a Ready-to-Order product may have the relevant catalogue product pre-selected so that the customer does not need to find the same product again.

The Bulk transaction remains a separate Bulk purchasing journey even though it began from a product already visible in Ready to Order.

Your Logo and Colours

Where TAPDX offers the Your Logo and Colours Custom route, the current starting quantity is 50 tags per design, unless a specific transaction or future applicable offer expressly states otherwise.

This threshold may change prospectively for future transactions.

A later threshold change does not rewrite a valid order already accepted under an earlier requirement.

Raised 3D Custom

Where TAPDX offers Raised 3D Custom production, the current starting quantity is 500 tags per design, unless a specific transaction or future applicable offer expressly states otherwise.

The larger starting quantity reflects the production model applicable to that product route.

TAPDX may change future product availability or minimum quantities without retrospectively changing existing transactions.

Customer Artwork

Customer artwork, branding, logos, files and other materials submitted for a Custom or Bulk transaction remain the customer's material or the material of the relevant rights-holder.

Submitting such material to TAPDX does not transfer ownership to TAPDX.

The customer remains responsible for having the rights required to instruct TAPDX to use the material for the requested transaction.

Limited Licence to Customer Material

The customer grants TAPDX only the permission reasonably necessary to assess, quote, proof, configure, produce, quality-check, fulfil and maintain appropriate transaction or legal records for the relevant order.

Submitting private customer material does not automatically give TAPDX a general marketing licence.

TAPDX will not treat a private Custom submission as permission to publish that artwork in advertising, social media or another unrelated marketing context merely because TAPDX produced the order.

Original Customer Submission

TAPDX may preserve the original customer submission and later versions of the production specification as separate records.

A later corrected, approved or production-ready version should not overwrite the fact of what the customer originally submitted.

This distinction is important when establishing how a specification changed, who requested the change and which version was ultimately approved.

Product Payment and Delivery Payment

For Custom and Bulk transactions, payment for the products and payment for delivery may occur at different stages.

The customer may first pay the approved amount for the tags.

Once the completed order has been produced, packed and its delivery requirements are known, TAPDX may determine the customer delivery charge and issue a separate Delivery Invoice.

Delivery Invoice Is Part of the Same Order

A separate Custom or Bulk Delivery Invoice does not create a second product order.

It is a later financial stage of the same underlying transaction.

The original product order, product payment and later delivery payment must remain connected in the transaction history.

Custom and Bulk Dispatch

Unless TAPDX expressly agrees otherwise, a Custom or Bulk order that requires a separate Delivery Invoice will not be dispatched until the required delivery payment has successfully completed.

The fact that the product payment is complete therefore does not necessarily mean that the later delivery charge has already been paid.

Customer Delivery Charge

The delivery amount charged to a Custom or Bulk customer is TAPDX's customer-facing delivery price.

TAPDX does not represent that amount as an exact rand-for-rand pass-through of the courier's underlying invoice.

TAPDX's internal courier cost, logistics cost, margin and other internal commercial information do not become customer-facing disclosure obligations merely because they contributed to the delivery price.

Delivery Disclosure for Custom and Bulk

Where the final Custom or Bulk delivery charge will be calculated later, that fact must be disclosed as part of the applicable customer journey before the customer commits to the product transaction.

TAPDX must not present the product payment as though it includes free or fully paid delivery if the agreed process provides for a separate later Delivery Invoice.

Ready-to-Order Delivery

Ready-to-Order delivery is governed by the delivery price and promotional rules applicable to the Ready-to-Order checkout.

Under the current delivery model, qualifying Ready-to-Order purchases may receive free Economy Delivery at the applicable threshold.

That offer does not automatically apply to Custom or Bulk transactions.

Delivery Estimates

Production time, dispatch timing and courier transit time are separate concepts.

A statement about the period required to produce an order does not automatically mean that the customer's parcel will be delivered to the destination on the final day of that production period.

The applicable order information and Delivery & Shipping Policy determine the meaning of the timing communicated.

No Invented Turnaround

TAPDX will not invent a universal turnaround period for Custom or Bulk products where no such period has actually been established.

If a particular stage is expected to take a stated number of business days or weeks, that information may be communicated.

Where no timing has been confirmed for a stage, leaving the timing unstated is preferable to creating an unsupported customer promise.

Required-By Dates

A customer may tell TAPDX that an order is required by a particular date.

A requested date is not automatically a binding TAPDX delivery commitment.

Where TAPDX expressly accepts a specific date as a committed contractual requirement, that accepted commitment becomes relevant to the transaction.

Separate Delivery Address Arrangements

The standard Custom and Bulk delivery process is based on delivery to one address unless TAPDX expressly agrees to another arrangement.

A customer requiring split shipment or delivery to multiple locations should raise that requirement before dispatch arrangements are finalised.

Additional delivery, packaging or handling charges may apply where TAPDX agrees to the request.

Prices

TAPDX product prices are the customer-facing amounts applicable to the transaction.

Internal supplier prices, manufacturing costs, sourcing costs, commissions, margins and markups do not determine the amount the customer is entitled to pay after a customer-facing price has properly been established.

The detailed pricing rules are contained in the Payment, Pricing & Store Credit Policy.

Price Changes

TAPDX may change future prices prospectively.

A later price increase does not increase the amount owed on an earlier completed transaction, and a later reduction does not automatically create a retrospective discount.

A genuine pricing error may be dealt with under the Payment, Pricing & Store Credit Policy and applicable law.

Discounts

A discount or promotional price applies only where the transaction satisfies the applicable offer.

The existence of one promotion does not create a permanent entitlement to the same reduction.

A product discount also does not automatically reduce a separate delivery charge unless the applicable offer says that it does.

Store Credit

Eligible TAPDX Store Credit may be used in accordance with the Payment, Pricing & Store Credit Policy.

Customer-paid Store Credit representing returned customer value is distinct from promotional or reward credit.

Those value types must remain distinguishable so that expiry, restoration and cancellation outcomes are applied correctly.

Store Credit Reservation

Where Store Credit is applied while another payment is being completed, TAPDX may reserve that credit during the payment attempt.

The credit is permanently consumed only when the corresponding payment succeeds.

If the transaction does not successfully complete, the reserved credit should be released or restored rather than lost.

Promotional and Reward Value

Referral credit, review credit and other promotional value are governed by the Rewards, Referral & Promotional Benefits Terms.

Promotional value does not become customer-paid Store Credit merely because it was used toward an order.

Where a transaction is unwound, the different forms of value must be reconciled according to their economic source.

No Duplicate Financial Value

A customer is entitled to the value genuinely due from a transaction but not to receive the same value more than once.

TAPDX may prevent or reconcile duplicate refunds, duplicated Store Credit, duplicated promotional restoration, repeated payment events or another technical event that would otherwise reproduce the same financial value.

Cancellation

Cancellation rights and commercial cancellation treatment are governed principally by the Cancellation & Returns Policy and any order-specific policy.

TAPDX does not provide an additional voluntary cancellation or change-of-mind right merely by virtue of these general Terms.

Any mandatory statutory cancellation right remains unaffected.

Voluntary Financial Resolution

Where TAPDX voluntarily agrees to return customer-paid value and applicable law does not require a monetary refund, the ordinary TAPDX financial resolution is Store Credit in accordance with the Payment, Pricing & Store Credit Policy.

This does not mean that every cancellation request qualifies for Store Credit.

The underlying transaction must first qualify for the applicable cancellation or financial outcome.

No General Voluntary Cash-Refund Programme

TAPDX does not operate a general voluntary monetary-refund programme.

A customer's preference for cash does not, by itself, create a right to a monetary refund where TAPDX's applicable voluntary financial resolution is Store Credit.

Where applicable law specifically requires money to be returned or gives the consumer a legally enforceable right to choose a monetary refund, TAPDX will honour that right.

Customer-Paid Store Credit

Where customer-paid value is validly returned as TAPDX Store Credit, that credit represents money previously paid by the customer.

Under the current TAPDX model, this customer-paid Store Credit does not expire.

It remains separate from promotional credit that may be subject to campaign-specific expiry rules.

Customer Error

A customer-caused error does not automatically create a financial obligation for TAPDX.

This includes errors in product selection, quantity, delivery information, approved artwork, wording, destination URL, specification, colour selection, configuration or other information controlled by the customer.

TAPDX may assist where practical, but assistance does not mean that TAPDX caused the original problem.

TAPDX Error

Where TAPDX supplies the wrong product, fails to follow an approved specification, incorrectly programs a TAPDX-programmed destination, or otherwise causes a qualifying fulfilment error, TAPDX remains responsible for addressing that issue.

TAPDX will not classify a TAPDX-caused mistake as a customer error merely to avoid responsibility.

Defective Goods

A customer who believes goods are defective may raise the issue under the Cancellation & Returns Policy.

The fact that an NFC-enabled product does not behave as expected in one particular circumstance does not automatically establish the cause of the problem.

TAPDX may reasonably assess the product, programming, customer-supplied destination, device compatibility, damage, third-party platform behaviour and other relevant circumstances.

Any statutory rights applicable to defective goods remain unaffected.

TAPDX-Programmed Products

Where TAPDX agrees to program a product to a customer-approved destination, TAPDX is responsible for carrying out that programming in accordance with the approved information.

The customer remains responsible for the correctness and continuing availability of a destination supplied or approved by the customer.

TAPDX is not responsible for a third-party destination later being removed, suspended or altered merely because the TAPDX product opens that destination.

Customer-Programmed Products

Where the customer elects to program a product after delivery, the customer is responsible for the programming actions they perform.

Customer programming does not remove a genuine physical product defect that existed independently of that programming.

Likewise, a problem caused by incorrect customer programming does not automatically become a manufacturing defect.

Permanent Locking or Irreversible Changes

Where a product or NFC configuration permits a permanent or irreversible locking action, the customer should understand that such an action may prevent later reprogramming.

Where the customer performs an irreversible action after adequate warning, consequences caused by that action do not automatically become TAPDX's responsibility.

An unrelated qualifying defect remains subject to the applicable legal and policy protections.

Third-Party Destinations and Services

TAPDX products may interact with destinations or services operated by third parties.

TAPDX does not guarantee the permanent availability, policies, content or technical operation of a third-party platform that it does not control.

Where TAPDX itself caused the relevant configuration error, TAPDX remains responsible for that error.

Delivery Responsibility

Delivery responsibility is governed by the Delivery & Shipping Policy and applicable law.

Courier involvement does not automatically make every delivery problem the customer's responsibility.

Similarly, the fact that a courier was involved does not automatically make TAPDX responsible for a problem actually caused by materially incorrect customer-supplied delivery information.

Refused Delivery and Non-Collection

Refusing delivery or failing to collect a properly dispatched parcel does not, by itself, create a voluntary cancellation.

Where additional courier charges arise because of customer-caused non-collection, refusal or incorrect delivery information, the customer may be responsible for reasonable redelivery or related charges.

A separate statutory cancellation right, where applicable, remains unaffected.

Order Records

TAPDX may retain transaction records reasonably required for fulfilment, support, financial reconciliation, accounting, security, evidence and legal compliance.

These records may include order type, product, quantity, price, discount, payment, credit, Custom specification, customer approval, production history, delivery information, complaint history and subsequent transaction events.

Personal information within those records is handled under the TAPDX Privacy Policy.

Later Events Append to History

A cancellation, return, credit, replacement, monetary refund, chargeback or complaint does not require TAPDX to erase the original transaction.

The later event should be recorded as a later event.

This enables TAPDX to distinguish what was originally agreed from what happened afterwards.

Duplicate Claims and Abuse

TAPDX may investigate circumstances suggesting that the same underlying value, product issue or transaction has been claimed more than once or that evidence has been materially manipulated.

A genuine complaint is not treated as abuse merely because the customer raises it firmly or disputes TAPDX's initial view.

Any investigation should focus on the actual evidence and transaction history.

Customer Support

Customers may contact TAPDX regarding an order through the published TAPDX support channel.

TAPDX may request information reasonably necessary to identify the transaction and understand the issue.

Where TAPDX already holds the required information, the customer should not be required to repeatedly provide the same information without a practical reason.

Complaints

A customer complaint is not treated as successfully resolved merely because TAPDX has completed an internal review.

A matter may be Resolved when the agreed or required outcome has actually been implemented.

A matter may instead be Concluded where the investigation and internal decision are complete but the customer does not agree with the outcome or no further internal action is available.

The Customer Support, Complaints & Dispute Resolution Policy provides the detailed complaint process.

Customer Non-Response

Where TAPDX requires information from the customer to continue an investigation, the matter may be placed in a pending or awaiting-information state.

A customer's temporary non-response should not be falsely recorded as a successful resolution.

Where sufficient information exists to make a final decision without further customer input, TAPDX may conclude the matter on the available evidence.

Chargebacks

Where a customer disputes a transaction through a bank, card issuer or payment provider, TAPDX may provide relevant transaction evidence to that provider.

A chargeback does not automatically prove either that TAPDX acted correctly or that the customer is entitled to recover the disputed amount.

Where the same value has already been returned through Store Credit, replacement, monetary refund or another financial adjustment, TAPDX may reconcile the transaction to prevent duplicate recovery.

Privacy

TAPDX handles personal information in accordance with the TAPDX Privacy Policy / POPIA Notice.

These Terms do not create blanket consent for every form of personal-information processing.

Where a particular processing activity requires another lawful basis, notice or consent, that requirement must be dealt with under the applicable privacy framework.

Electronic Communications

TAPDX may send electronic communications reasonably required to administer an existing transaction.

These may include payment requests, order confirmations, production updates, Pre-Order updates, Delivery Invoices, dispatch information, support communications or security messages.

Transactional communication is distinct from optional marketing.

Intellectual Property in Custom Orders

Customer intellectual property submitted for Custom or Bulk production remains subject to the Custom & Bulk Order Policy.

The customer retains the rights they lawfully hold in their submitted material.

TAPDX receives only the limited rights necessary to carry out the customer-requested transaction and maintain appropriate transaction records unless separate permission is granted.

Liability and Mandatory Rights

Nothing in these Terms excludes or restricts liability or customer rights where applicable South African law does not permit such exclusion or restriction.

Any provision limiting TAPDX's commercial responsibility must therefore be interpreted only to the extent that it is lawful and enforceable.

These Terms do not allow TAPDX to rely on a supplier, courier or other service provider to avoid an obligation that remains TAPDX's responsibility to the customer.

Except where applicable law does not permit it, TAPDX's liability arising from a transaction is limited to the amount paid for that transaction.

To the extent permitted by law, TAPDX is not responsible for indirect, consequential or speculative loss arising merely because a customer expected a TAPDX product or destination to produce a particular commercial result, such as a number of leads, sales, bookings, visits, followers or any other business outcome.

TAPDX supplies the product and the functionality it has agreed to supply. Unless TAPDX has expressly accepted a specific written performance guarantee, TAPDX does not guarantee that using the product will produce a particular commercial outcome.

Changes to These Terms

TAPDX may revise these Terms prospectively as its products, website and operating model develop.

A later version ordinarily applies to future transactions from its stated effective date.

TAPDX will not use a later version to silently alter the genuine historical terms of an earlier completed transaction.

Where TAPDX does not immediately enforce a right under these Terms or a TAPDX policy, that delay does not by itself mean that TAPDX has permanently given up that right.

Whether TAPDX has actually given up a material right is judged on what really happened, and is not assumed merely because TAPDX once chose to help a customer.

TAPDX may decline to accept a future order or to continue dealing with a customer where there is a reasonable basis to conclude that the customer has behaved dishonestly, has made claims that are not genuine, has repeatedly sought the same value more than once, has materially misrepresented what happened, or has been abusive towards TAPDX or the people who work with TAPDX.

TAPDX will not use this provision because a customer has raised a genuine complaint, has exercised a right, is owed a remedy, has asked a difficult question, or has simply been dissatisfied. Declining future business does not remove an obligation TAPDX already owes on an existing order, and it does not affect a right that applies by law.

If a particular provision of these Terms or of a TAPDX policy is found to be invalid or unenforceable, it is treated as affected only to the extent necessary to deal with that invalidity or unenforceability.

The remaining provisions continue to apply so far as they lawfully and practically can on their own. A problem with one provision does not by itself invalidate the whole of these Terms, the relevant policy or the transaction.

Governing Law and Consumer Rights

These Terms are governed by the laws of the Republic of South Africa.

Where the Consumer Protection Act, Electronic Communications and Transactions Act or another applicable law gives a consumer a right that cannot lawfully be excluded, that right applies even where something in these Terms says otherwise.

This does not mean that every statutory provision applies identically to every order type. The nature and circumstances of the particular transaction remain relevant.

Contact and Supplier Details

TAPDX Tags is operated by Iconic Connex (Pty) Ltd.

Customer support: hello@tapdxtags.com

Business address: 9 Pebble Lake, Florin Road, Strubensvallei, Roodepoort, 1724