How you pay, and how value comes back

1. About this Policy

This Payment, Pricing and Store Credit Policy explains how TAPDX Tags handles product prices, quotations, payments, discounts, promotional value, Store Credit, payment failures, duplicate transactions, monetary refunds where applicable, and financial adjustments relating to TAPDX orders.

Different TAPDX order types follow different purchasing journeys. A Ready-to-Order purchase can ordinarily be paid for directly through checkout, while a Custom order may first require specification, quotation and approval. Bulk orders may use catalogue or volume pricing or, where necessary, a pricing review. Custom and Bulk orders may also have a separate delivery charge that is determined and invoiced later in accordance with the Delivery and Shipping Policy.

This Policy should be read together with the TAPDX Terms of Sale and, where applicable, the Cancellation and Returns Policy, Delivery and Shipping Policy, Pre-Order Policy, Custom and Bulk Order Policy and Rewards, Referral and Promotional Benefits Terms.

Nothing in this Policy removes a customer right that applies by law.

2. Currency

Unless TAPDX expressly states otherwise for a particular transaction, TAPDX prices are stated and charged in South African Rand.

Where a customer's bank, card issuer or payment provider operates in another currency, that provider may perform its own currency conversion or impose its own charges.

Any such external currency conversion, banking fee or card-provider charge is not part of the TAPDX product price unless TAPDX expressly states otherwise.

3. Product prices

The price applicable to a TAPDX product is the price presented or otherwise properly agreed for the relevant transaction, subject to any valid discount, promotional benefit, Store Credit, quotation or other pricing arrangement applicable to that transaction.

Different products, quantities, order routes, collections, materials, specifications and customer requirements may have different prices.

TAPDX is not required to use the same pricing structure for Ready-to-Order, pre-order, Custom and Bulk products.

A price displayed for one product, quantity, order route or period does not automatically apply to another.

4. Future price changes

TAPDX may change future product prices, volume pricing, bundle pricing, Custom pricing, promotional pricing and other commercial pricing structures from time to time.

A future price change does not rewrite the price of an existing transaction that was properly concluded at an earlier price.

Similarly, a customer who previously bought an item at a higher price is not automatically entitled to the benefit of a later price reduction, and a customer who bought at a lower valid price is not automatically required to pay a later price increase.

Each transaction is governed by the pricing properly applicable to that transaction.

5. The price recorded for a transaction

TAPDX maintains the financial history of a transaction so that the amount originally charged, the payment received, discounts applied, Store Credit used, promotional value applied and later financial events remain traceable.

A later change to a product's current website price does not change the historic price of an earlier order.

Likewise, a later promotion does not turn an earlier full-price purchase into a promotional purchase unless TAPDX expressly agrees otherwise.

Historical transaction records should reflect what actually happened rather than being overwritten to resemble the current price or current terms.

6. Reviewing an order before payment

Customers should review the material details of an order before completing payment.

Depending on the order type, this may include the products selected, quantity, applicable product price, discounts or promotional benefits, Store Credit being applied, delivery information, any delivery charge known at that stage, and the total amount then payable.

For Custom and Bulk orders, additional information may be presented through the quotation, approval or later Delivery Invoice process.

Where the customer is given an opportunity to correct order information before final payment, the customer should use that opportunity to make any required corrections.

7. Creating an order is not the same as paying for it

The creation of an order record does not, by itself, mean that TAPDX has received payment.

An order may exist in the TAPDX system while payment is awaiting completion, pending confirmation, unsuccessful, abandoned, declined, cancelled or otherwise incomplete.

An order is treated as paid only when the applicable payment has been successfully confirmed through the TAPDX payment process.

A customer screenshot, payment attempt, checkout session or bank notification does not by itself require TAPDX to mark an order as paid if the corresponding payment has not been received or successfully confirmed.

8. Failed or incomplete payments

If a payment fails, is declined, expires, is abandoned or otherwise does not complete successfully, TAPDX is not required to treat the corresponding order as paid.

The customer may be given an opportunity to retry payment where the applicable order remains capable of being completed.

A failed payment does not create a paid order, Store Credit, a refund entitlement for money TAPDX did not receive, a duplicate payment claim, or a production commitment that depended on successful payment.

Where a bank or payment provider temporarily places an authorisation or pending amount against a customer's account even though TAPDX has not received the payment, the release of that external authorisation may depend on the customer's bank or payment provider.

9. Payment confirmation

Where payment is required before an order progresses, TAPDX may wait for successful payment confirmation before releasing the order into the next applicable stage.

Depending on the order, this may include stock allocation, pre-order allocation, production, customisation, procurement, programming, packing or dispatch.

TAPDX is not required to begin a paid stage of fulfilment merely because a customer has attempted payment if that payment has not successfully completed.

10. Payment service providers

TAPDX may use third-party payment service providers to process payments.

A payment provider may require the customer to complete authentication, banking approval, card verification or another security step before payment is completed.

TAPDX does not receive or control every piece of payment information submitted directly to a payment provider.

TAPDX may rely on payment references, payment statuses, settlement information and other transaction records supplied through the applicable payment process when determining whether a payment succeeded.

Use of a payment provider does not remove any responsibility TAPDX has to the customer under the underlying TAPDX transaction.

11. Payment security

TAPDX takes reasonable steps to use payment processes appropriate to the nature of its electronic transactions.

Customers should not send full card details, online-banking passwords, one-time passwords or other unnecessary payment credentials to TAPDX by ordinary email or customer-support message.

Where a payment provider supplies a secure payment process, payment credentials should be entered through that process rather than sent directly to TAPDX.

Personal information associated with payments is handled in accordance with the TAPDX Privacy Policy.

12. Ready-to-Order payments

Ready-to-Order products are ordinarily purchased at the price presented through the applicable TAPDX checkout journey.

The customer may apply any eligible discount, promotional benefit or Store Credit that the checkout permits.

Once the required payment has successfully completed, the order becomes a paid Ready-to-Order order and progresses according to the applicable fulfilment process.

The fact that an order is paid does not necessarily mean that it has already been packed or dispatched.

13. Custom requests are not payable orders

Submitting a Custom request does not by itself create a payable production order.

A Custom request may first need to be assessed for feasibility, specification, design requirements, quantity, pricing and other relevant considerations.

The Custom order journey ordinarily progresses from request, to specification or assessment, to a personalised quotation, to customer approval, to payment for the tags, and then to production.

TAPDX will not require a customer to pay an invented or placeholder Custom product amount where the real Custom price has not yet been established.

14. Custom quotations

A Custom quotation sets out the customer-specific commercial offer applicable to the quoted work.

Depending on the requirements, the quotation may take into account matters such as product type, quantity, material, design, branding, colour requirements, finish, production requirements, configuration and other customer-specific requirements.

TAPDX's supplier costs, internal margins, markups, procurement costs and internal pricing calculations do not form part of the customer's quotation merely because they contributed to TAPDX's decision about the final price.

The customer is responsible for the amount quoted to the customer, not TAPDX's internal cost structure.

15. Quote approval is not payment

A customer approving a quotation confirms acceptance of the quoted commercial terms but does not mean that payment has automatically been made.

A quotation being issued, a quotation being approved, payment being requested, payment successfully completing and production starting are five separate events.

The TAPDX system and customer communications should not describe an order as paid merely because the quotation has been approved.

Where payment is required before production, production will not ordinarily begin until the applicable product payment has successfully completed.

16. Changes after a Custom quotation

If the customer requests a material change after a quotation has been issued, TAPDX may need to revise the quotation before the order proceeds.

A change to quantity, specification, design, colour requirement, material, configuration, production requirement or another material feature may change the price.

The customer is not entitled to require materially different work at the price quoted for the earlier specification.

Likewise, TAPDX should not silently change the agreed specification while continuing to present the transaction as though the original quotation remained unchanged.

Where the change materially affects the quoted order, the revised commercial position should be confirmed before the affected work proceeds.

17. Bulk pricing

Bulk products may be priced through catalogue pricing, volume pricing or another applicable Bulk pricing structure.

A Bulk order does not automatically require the same personalised quotation process as a Custom order.

Where the applicable Bulk price can be calculated from an existing catalogue or approved volume-pricing structure, the customer may proceed through the relevant review and payment journey without a separate personalised Custom quotation.

Where the Bulk order requires pricing review because of its quantity, specification, availability or another material factor, TAPDX may determine the price before payment is accepted.

18. Product payment and delivery payment are separate for Custom and Bulk orders

For Custom and Bulk orders, payment for the products and payment for delivery may occur at different stages of the same order.

The customer may first pay the approved product amount so that the tags can be produced.

Once the completed order has been produced, packed and its delivery requirements can be determined, TAPDX may calculate the applicable customer delivery charge and issue a separate Delivery Invoice.

The Delivery Invoice relates to the same underlying Custom or Bulk order. It does not create a second product order.

Unless TAPDX expressly agrees otherwise, the completed order will not be dispatched until the applicable Delivery Invoice has been paid.

The detailed delivery process is governed by the TAPDX Delivery and Shipping Policy.

19. A product price does not automatically include a later Custom or Bulk delivery charge

Where the Custom or Bulk customer journey clearly states that delivery will be determined and invoiced separately, payment of the product amount does not mean that the future delivery charge has also been paid.

The customer should therefore distinguish between the amount paid for the products and the later amount payable for delivery.

TAPDX will not represent a delivery amount as included in the product price where the applicable order journey provides for delivery to be calculated and invoiced separately.

20. Discounts and promotional pricing

TAPDX may from time to time offer promotional prices, percentage discounts, fixed-value discounts, bundle pricing, referral savings, quantity pricing, delivery benefits or other promotional advantages.

The applicable promotion determines what the customer receives, what is required to qualify, the products or order types to which it applies, the relevant promotional period, whether another benefit may be combined with it, and any other material condition.

A discount offered in one transaction does not create an entitlement to the same discount on a future transaction.

Promotional rules are further governed by the TAPDX Rewards, Referral and Promotional Benefits Terms.

21. Pricing and promotional errors

TAPDX may correct an inadvertent and obvious pricing, calculation, publication, technical or campaign-configuration error.

This can include circumstances in which a system or publication clearly displays a price or benefit that was not reasonably intended and is materially inconsistent with the applicable offer.

Where an obvious error is identified, TAPDX may correct the displayed information and take reasonable steps to inform affected customers.

If the error affects an order that has already been placed or paid, TAPDX will deal with the transaction according to the circumstances, the stage the order has reached and any rights that apply by law.

This provision is intended to deal with genuine mistakes. It does not allow TAPDX to describe a validly offered price as an error after the event merely because the transaction later becomes commercially inconvenient.

22. Store Credit

TAPDX Store Credit is value recorded against the applicable customer account or customer record that may be used toward eligible future TAPDX purchases in accordance with the conditions applicable to that credit.

Store Credit is not automatically the same thing as promotional or reward credit.

The source of the credit matters because different types of credit may have different conditions.

TAPDX therefore keeps the economic source and applicable rules of customer-paid Store Credit and promotional value distinguishable even where both can be used through the TAPDX purchasing journey.

23. Customer-paid Store Credit

Customer-paid Store Credit may arise where TAPDX validly returns customer-paid value to the customer's TAPDX account instead of making a voluntary monetary refund.

For example, where TAPDX voluntarily approves a cancellation under circumstances in which Store Credit is the applicable financial outcome, the amount the customer genuinely paid with money may be converted into customer-paid Store Credit.

This type of Store Credit represents customer value previously paid to TAPDX.

Under the current TAPDX model, customer-paid Store Credit does not expire.

A customer does not lose this Store Credit merely because time passes.

Customer-paid Store Credit is redeemable against TAPDX orders. It is not withdrawable as cash, except where applicable law requires TAPDX to return the amount in money.

24. Promotional and reward credit

Promotional or reward credit is value provided by TAPDX as part of a reward, referral, activation, promotional campaign or other qualifying benefit.

Promotional credit is not customer-paid Store Credit merely because it can be used toward a TAPDX purchase.

Promotional credit may have conditions relating to qualification, eligible products, minimum order values, campaign periods, expiry, permitted combinations, customer eligibility or another campaign-specific rule.

Those conditions are governed by the applicable promotion and the TAPDX Rewards, Referral and Promotional Benefits Terms.

25. Promotional credit does not become customer-paid Store Credit

Using promotional credit as part of an order does not convert that promotional value into customer-paid Store Credit.

If an order is subsequently unwound and the promotional value is restored, the restored amount remains promotional value and continues to be governed by the rules applicable to the promotion through which it was earned.

This prevents promotional value from acquiring permanent or cash-like characteristics merely because it was temporarily applied to an order.

26. Existing Store Credit is not wiped out by a later return or cancellation

A customer's existing legitimate Store Credit balance is not cancelled, replaced or reset merely because another order is subsequently cancelled, returned or otherwise adjusted.

Where a new amount of customer-paid Store Credit becomes due, that amount is added to the customer's existing eligible balance.

Where previously used Store Credit is properly restored, the restoration must likewise preserve the value that genuinely belongs to the customer.

A transaction adjustment must not accidentally erase unrelated Store Credit.

27. Applying Store Credit at checkout

Where TAPDX allows Store Credit to be used for a particular purchase, the eligible available amount may be applied toward the order through the applicable checkout process.

If the Store Credit is less than the amount payable, the customer may be required to pay the remaining balance using an available payment method.

If the customer has more Store Credit than is required for the purchase, only the amount actually applied to that transaction should be consumed.

The unused eligible balance remains available subject to the conditions applicable to that credit.

28. Store Credit is reserved before it is spent

Where Store Credit is applied to an order, TAPDX may reserve the selected amount while the corresponding payment is being completed.

Reservation is not the same thing as permanently spending the credit.

The Store Credit is treated as consumed only when the associated payment and order process successfully completes.

This protects the customer from losing Store Credit merely because the external payment portion of a transaction fails.

29. Failed payment and reserved Store Credit

If an order uses Store Credit together with another payment method and the remaining payment fails or does not complete, the reserved Store Credit should not be permanently consumed merely because payment was attempted.

The applicable reserved amount should be released or restored where the transaction did not successfully complete.

A failed payment cannot create a situation in which TAPDX keeps the customer's Store Credit while at the same time treating the order as unpaid.

30. Cancellation and restoration of credit

Where a paid order is validly cancelled or unwound and Store Credit or promotional credit formed part of the original transaction, TAPDX will check the values actually used against each other.

The purpose is to restore the correct total customer value without creating additional value.

Customer-paid amounts, customer-paid Store Credit and promotional value remain distinguishable during that calculation.

The same economic value must not be returned twice.

31. An example of a mixed payment

If an order total is R299 and the customer pays R279 with money and R20 using promotional credit, and the order is subsequently cancelled through a TAPDX process under which the customer-paid amount is returned as Store Credit, the correct treatment is that the R279 becomes customer-paid Store Credit that does not expire, and the R20 promotional credit is restored separately in accordance with the conditions applicable to that promotional credit.

The customer therefore has R299 of restored value, not R319.

The R20 cannot at the same time be restored as promotional credit and counted again as customer-paid Store Credit.

32. Discounts and return values

A cancellation, return or other transaction adjustment does not transform a discounted purchase into a full-price purchase.

Where a customer paid a reduced amount because of promotional pricing, a discount, bundle pricing, quantity pricing, a referral benefit, Store Credit or another valid reduction, the financial reckoning is based on the actual transaction rather than an unrelated current or undiscounted retail price.

A customer cannot receive more economic value back than was genuinely attributable to the affected transaction.

Likewise, TAPDX cannot use the adjustment to remove unrelated value that legitimately belongs to the customer.

33. Store Credit is transaction-based

TAPDX does not operate an unrestricted customer entitlement to discretionary Store Credit.

Where Store Credit is issued because an order is cancelled, returned or financially adjusted, the credit must arise from an actual approved transaction outcome and must correspond with genuine underlying value.

A customer is not automatically entitled to Store Credit merely because the customer changes their mind, made an error, is unhappy for a reason for which TAPDX is not responsible, requests compensation, threatens a chargeback or complaint, or received Store Credit in a different transaction.

Nothing prevents TAPDX from making an exceptional commercial decision where appropriate, but an exception does not create a permanent customer entitlement.

34. Store Credit is not a general cash balance

TAPDX Store Credit is intended for use within the TAPDX purchasing environment in accordance with the applicable Store Credit conditions.

It does not ordinarily earn interest, represent a bank deposit, create a right to withdraw the balance as cash, or become transferable merely because the customer would prefer another form of value.

Where applicable law specifically requires TAPDX to return money, TAPDX will comply with that requirement rather than relying on this section to force the customer to accept Store Credit.

35. No standard voluntary monetary-refund programme

TAPDX does not offer a general voluntary monetary-refund or cash-refund programme.

Where TAPDX voluntarily agrees to return customer-paid value and a monetary refund is not required by law, the ordinary TAPDX financial resolution is Store Credit in accordance with the applicable TAPDX policy.

A customer changing their mind does not automatically create a right to cash, a reversal to a bank account, a reversal to a card, an electronic transfer or another monetary refund.

The applicable Cancellation and Returns Policy determines whether the underlying order qualifies for cancellation or another financial outcome in the first place.

36. Monetary refunds required by law

Where applicable law requires a monetary refund, or gives the customer a right to choose a monetary refund in the circumstances, TAPDX will honour that right.

A legally required monetary refund is different from TAPDX's ordinary voluntary Store Credit process.

Where a transaction involved more than one form of payment or credit, TAPDX may check the original transaction so that the customer receives the correct total value without being refunded or credited twice.

A legally required monetary refund does not automatically erase unrelated Store Credit or promotional value that the customer legitimately holds independently of the affected transaction.

37. Exceptional monetary refunds

TAPDX may, in exceptional circumstances, make a commercial decision to issue a monetary refund even where TAPDX was not otherwise required to offer a voluntary cash refund.

Any such decision is exceptional and does not create a general monetary-refund programme, a permanent customer entitlement, a precedent for another order, or an obligation to offer the same outcome to another customer whose circumstances are different.

An exceptional accommodation does not amend this Policy unless TAPDX expressly changes the Policy.

38. Duplicate payments

If the same order appears to have been paid more than once, TAPDX may check the payment references, order records and payment-provider information against each other before determining the amount genuinely received.

A duplicated payment event must not create duplicate goods where only one order was intended, duplicate Store Credit, duplicate promotional rewards, or duplicate financial recovery.

Where TAPDX has genuinely received an unintended duplicate payment, TAPDX will correct the duplicate in accordance with the circumstances and applicable law.

A duplicate technical notification from a payment provider is not itself proof that TAPDX received the money twice.

39. Duplicate Store Credit is not permitted

The same underlying customer value cannot legitimately be restored twice, credited twice, refunded and also credited without being checked, used on two orders at the same time, or recreated because the same system action was retried.

TAPDX may use transaction references, credit records, order events and related system information to prevent duplicate Store Credit.

A technical retry should reproduce the correct financial result, not manufacture a second financial benefit.

40. Chargebacks and payment disputes

A customer who believes a payment or order has been handled incorrectly should contact TAPDX so that the matter can be investigated.

Where a customer also initiates a bank, card-provider or payment-provider dispute or chargeback, TAPDX may provide relevant transaction information to the applicable provider.

This may include the order record, payment confirmation, customer communications, product information, approved Custom specifications, delivery records, tracking information, proof of delivery, cancellation history, Store Credit issued, monetary refunds already made, or other information relevant to the dispute.

TAPDX will not manufacture or alter evidence to defeat a legitimate dispute.

41. No double recovery through a chargeback

A customer is entitled to the value legitimately due to them, but not to recover the same payment twice.

If a customer has already received Store Credit, a replacement, a monetary refund or another financial adjustment relating to a transaction and later obtains a chargeback or other payment reversal for the same value, TAPDX may correct the account to prevent duplicate recovery.

Similarly, if a chargeback has already reversed the underlying customer payment, TAPDX is not required to issue an additional Store Credit or monetary refund representing the same customer-paid amount.

Any correction must be based on the actual transaction and must not remove unrelated value legitimately held by the customer.

42. Payment reversals and unsettled payments

A payment initially shown as successful may in exceptional circumstances later be reversed, recalled, charged back, found to be unauthorised or otherwise not finally received by TAPDX.

Where this occurs, TAPDX may review the order and its fulfilment status before determining the appropriate next step.

The customer is not entitled to retain both goods and financial value that was never ultimately paid for, subject to applicable law and the facts of the transaction.

Similarly, TAPDX is not entitled to retain a customer's money while falsely treating the payment as though it was never received.

The transaction record should reflect what actually occurred.

43. Transaction records must preserve financial history

A later cancellation, credit, refund, chargeback or adjustment does not erase the original payment history.

TAPDX may maintain records showing the original order amount, product price, discount, promotional benefit, Store Credit applied, money paid, payment status, payment reference, later credit issued, promotional value restored, monetary refund, chargeback, delivery payment and other relevant financial events.

A later event should be recorded as a later event rather than rewriting the original transaction as though it never occurred.

This protects the accuracy of customer balances, accounting records, support decisions and dispute evidence.

44. Customer-paid Store Credit must be preserved

Where customer-paid Store Credit has been validly created, TAPDX must not deliberately expire, delete or remove that value merely because the customer has not purchased recently, a later promotion ends, the customer receives another form of credit, the website's current pricing changes, or the customer later raises an unrelated support issue.

A legitimate adjustment may still be made where there has been a duplicate credit, a genuine technical error, a reversal of an underlying transaction that never generated the value, fraud or another lawful reason requiring correction.

The purpose of such an adjustment is to restore the correct balance, not to take away legitimate customer value.

45. Promotional credit retains its own conditions

Promotional or reward credit may expire or otherwise be subject to campaign-specific conditions where those conditions formed part of the applicable offer.

The expiry or cancellation of promotional credit does not cause customer-paid Store Credit to expire.

Similarly, the fact that customer-paid Store Credit does not expire does not make all future promotional rewards non-expiring.

Each type of value remains governed by the rules that properly apply to it.

46. Changes to Store Credit rules

TAPDX may change the rules governing future promotional credit, future rewards or future Store Credit programmes as the business develops.

A future rule change will not ordinarily be used to remove, after the event, legitimate customer-paid Store Credit that has already been issued under the non-expiring returned-value model.

Where a future feature introduces a materially different form of credit or customer value, TAPDX may publish separate or additional terms for that feature.

47. Internal costs and commercial margins

TAPDX's internal commercial information is not part of the customer's payment entitlement.

This includes information such as supplier purchase prices, internal markup, margin, sourcing costs, production costs, internal courier costs, supplier discounts, internal cost allocations and commercial negotiations with service providers.

The customer pays the customer-facing price properly applicable to the transaction.

A difference between TAPDX's internal cost and the customer-facing selling price does not, by itself, create a refund, price-reduction or disclosure entitlement.

This section does not permit TAPDX to misrepresent a customer-facing price or charge an amount different from the amount properly applicable to the customer's transaction.

48. Corrections to financial records

Where TAPDX identifies a genuine accounting, payment, Store Credit or transaction-record error, TAPDX may correct the record so that it reflects what actually occurred.

This may include correcting duplicate credit, an incorrectly recorded payment, a failed payment mistakenly shown as successful, credit mistakenly consumed by an unsuccessful checkout, an incorrect promotional restoration, a duplicate refund, or another identifiable financial-record error.

A correction must be based on the underlying transaction.

TAPDX may not simply rewrite an accurate historic transaction because a different outcome would now be more commercially favourable.

49. Changes to this Policy

TAPDX may update this Payment, Pricing and Store Credit Policy as its products, payment methods, Store Credit functionality and commercial model develop.

Changes will ordinarily apply to future transactions.

A later version of this Policy does not automatically rewrite an earlier valid product price, an earlier completed payment, an existing customer-paid Store Credit balance, a previously earned promotional benefit, or another historic transaction fact.

Where a specific transaction had additional terms that applied when it was concluded, those terms remain relevant to that transaction.

50. Contacting TAPDX about a payment or Store Credit issue

Customers who have a question about a payment, duplicate charge, Store Credit balance, payment status, quotation, Delivery Invoice or financial adjustment should contact hello@tapdxtags.com.

Please provide enough information for TAPDX to identify the relevant order or transaction.

Customers should not send full card numbers, passwords, one-time PINs or unnecessary banking credentials by email.

TAPDX may request reasonable information needed to verify the transaction before making a financial adjustment.